Mauve Adder - Disconnects

[GJ51]

For the past week or so, I've been plagued with Mauve Adder disconnects.

I haven't seen much on the topic lately and was wondering if others are having the same problem.

I have submitted a Ticket and I'm waiting for a response, but I'd like to know if it's just me or others see the same problem.

I've tried everything I can think of, but no joy.

Flushed DNS cache.
Swapped in new NIC.
Reset NIC to defaults.
Tested lower MTU setting.

And probably a few things I have already forgotten.

Some times I can stay connected for about 30 mins, and then there are times when it disconnects every few mins. Connection times are random and varied, but seldom more than more than ten mins.

I'm inclined to think it's the servers, but surprisingly I'm not seeing this discussed much lately.

Any feedback appreciated.

 

[OldHero]

I've been having the same problem over the last couple of weeks. If you hear anything back, please let me know!

 

[STRONTIUM DOG]

have you tried connecting via a a good gaming vpn is that the same?
could just be bottle necked data at aws server relay to Ireland(fd server physical location) from your location any stopsigns on this page should tell you that and a good gaming vpn might get around that if that is the issue...………..
slowly populating ticks are not a great sign eiher

EC2 Reachability Test

Amazon Web Services EC2 Reachability and Connectivity Test

ec2-reachability.amazonaws.com

 

[wizofwuz]

Got one myself this morning about about 8:30 AM EST

 

[GJ51]

Upon further review...

I did everything I could think of to figure this one out - Including building a new computer.

It was time anyway as my Core i7-950 was getting a bit aged. So I bought a Ryzen 3900X, Asus ROG Crosshair Hero MB, 32GB of 3600 Ram, and a yet to arrive Aourus m.2 PCIe 4.0 1TB SSD.

So cool - I thought - this should fix it. Popped in the new mobo, CPU, and mem - transferred the GTX 980Ti video card

And viola!

Same problem

Back to the drawing board. Despite having asked my beleaguered Software Developer AWS certified son if he had made any changes to our PFSense box that does all our routing - it turns out that once I asked him to disable our VPN between my house and his apartment, the problem immediately disappeared.

In summary, I was convinced that it had to be a hardware issue on my 10+ year old box. But in reality it was a routing issue that was causing packet loss due to a misconfigured VPN.

In that I wasn't seeing a lot of complaints in the forums, I accepted that it was a local network problem.

If you have pretty good confidence in your PC, I'd look at network issues.

HTH

One of the anomalies which caused me to cave and do a new hardware refresh was speed testing on DSLreports.com. Although widely accepted as a really good test, what's not well known is that testing on this sight on https can causing problems. I had another PC in one of the bedrooms that had linked to the DSLreports test before it was put on https. I would go to that PC and run the test with no problems (over http link). Then I'd go to my ED PC and run the test and get all kinds of errors on https. That's was why I wrongly concluded that my old hardware had finally given up.

Oh well. I've now got a perfectly good backup PC that I will find a spot for, and a modern PC that only has a slightly dated yet adequate video card.

Pretty amazing how after 30+ years of building my own PC's it's still easy to get fooled by an elusive problem. Always more to learn.

 

[GJ51]

Got one myself this morning about about 8:30 AM EST

And then again... it could be an issue on their side.

EDIT: Logged in and been online for about 45 mins. No problems. Everything working very well since we fixed our VPN issue. I'll post again if I run into a disconnect.

 

[OldHero]

OK, so looks like I'll have to research how to set up / use an appropriate VPN for ED. Not something I've had to do before. As GJ51 says, "always more to learn".

 

[STRONTIUM DOG]

OK, so looks like I'll have to research how to set up / use an appropriate VPN for ED.

should not be nessar if amazon are not having any issues ..............................
it's just that they are always having issues these days
the servers are supposed to expand the more players decide to play that day (which translates as more hired servers switched on)
just like they faithfully do whenever patches are released
secretly I think fd have a 50p piece slot broadband meter that they top up the hired low bandwidth ec2 tier amazon elite dangerous player slots with the more people that decide to play a kinda pay as they go deal with amazon LOL

 

[GroG79]

Maybe it is just your own network/modem. Just sayin.. Mauve adder points to some kind of disconnect. And it seems you also get that using a new/other computer....

 

[GJ51]

We were able to trace packet losses within our network due some routing ambiguity that was generating packet losses sufficient to cause the ED server to disconnect due to time out waiting for response. It was our internal setup that was routing packets to the wrong gateway.

We are not in a typical user situation in that we have 2 fiber optic lines and 6 ip addresses on one end and a remote end with it's own isp using one cable line.

We connect both ends into an integrated network using PFSense at each end and tying them together over an internal self-managed VPN. In our case the ED connection was dropping packets trying to match the traffic to the right NIC. We have it configured to work at present, but we still haven't fully figured out why the packet loss condition occurred.

There's a lot going on with our network that isn't typical residential usage. If you use a commercial VPN to connect to ED, it's probably a different scenario than what we are dealing with.

Ultimately, it does look like the Mauve Adder disconnects are not wide spread as there aren't players up in arms on the forums. These do appear to be due to packet losses over the connection. How and where that is occurring is likely due to unique network configurations for each user.

I'm not the expert in our site, but my son used Wireshark to identify where the packets were being dropped and found the routing errors. If you use a commercial VPN, you could likely turn it off and test to see if the problem goes away once you direct connect. Then you'd have to work with your provider to see if they can resolve the problem.

HTH

 

[Macros Black]

Haven't had network problems for a long while. Location: DK.

 

[GJ51]

Just got disconnected

No idea why...

 

[Suitret]

It's been unbearable to play ED these last couple of weeks.
I've been having all sorts of disconnections to matchmaking server, transaction server, accmpanied by all sorts of error codes.
Black Adder - Once;
Scarlet Krait - Everyday, several times;
Mauve Adder - Twice;
Magenta Krait - just once/now.



Really a bummer this last update.

 

[Hiborn Darkraven]

Had a series of Mauve Adders today while asteroid mining. They mainly seem to happen when asteroid deep mining..usually when I am working on a nice rich asteroid and the collector limpets are deployed.

 

[CunningStunt]

This whole <colour><ship> error code system confuses the hell out of me. Not just what each code means but also why Frontier decided to obfusicate the error codes with a system that only they can understand. When my game session used to die at least it would tell me whether the fault was with the matchmaking or adjudication servers.

/confused rant
So does anyone have a real world translation for the various error codes we now have like Blue Cobra, Mauve Adder and Purple Python, i'm sure there are others.

Also every so often the game will just die on a black screen before showing the new dumb error code.

 

[Koben]

Got disconnected a couple of times last week... but I'm assuming Frontier is tweaking their network code to fix related reported bugs, so I'll just ignore this issue until the new Jan patch is released. I guess we'll be able to provide a proper feedback/report then.

 

[Compal]

Hopefully this is something they are fixing. I have entire evenings where nothing but disconnects. Other times no problem. Definitely a server problem as do not have problems with other games. At the moment it is so bad I am thinking of just giving up on the game altogether! I too am confused there is not more discussion about it.

 

[Antonus]

Any word on this? over the last three days I have had mixed experiences.

Day 1: 4-5 disconnects initially and then fine for a few hours after.
Day 2: 0 disconnects over a period of several hours.
Day 3: 7 disconnects over the course of a single hour.

Mauve Adder mostly, but I have seen a few Krait errors as well. Pretty bad experience.

 

[Chaparral]

So this is going to sound weird, but I have only had ONE Mauve adder.

Here's the scenario, I was playing Elite, my wife was pulling into the garage and during that time her phone and my son's phone acquired the home network / it acquires them.

Boom, disconnected - Mauve Adder.

I wonder if these disconnects might be related to our wireless routers trying to talk to other devices...

 

[veryangryotter]

Getting regular Mauve Adder disconnects after just a couple minutes of play for the past two days.

Swapped to a fiber ISP recently, that's the only change I've made that I can think of that would be causing these issues from my end.