EDIT - added Server side changes
Commanders who had their ships destroyed but were patiently waiting on the insurance screen should have been automatically restored to their previous ship's state by 6pm on 11th Feb. Unfortunately we were not able to rescue the contents of those cargo holds.
Ship loss due to collision damage between 3pm on 10th Feb and 4pm on 11th Feb
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Commanders who lost their ships to collision damage and claimed using the insurance process have had credits restored to their balances by 12.15pm on 12th Feb to cover losses for:
- credits spent on insurance payments
- the replacement cost for ship modules or cargo not replaced by the insurance payment
For the small number of Commanders who lost ships that were not a free SideWinder to collision damage during that time, and chose the Free Sidewinder option, credits have been restored to their balances by 1.15pm 12th Feb to cover:
- the approximate replacement cost for the ship hull, modules and any cargo lost
EDIT 2 -
We're looking at running another process tomorrow to double check that everybody who should have had their credits restored definitely has. Please make sure you've submitted a ticket - thanks for your continued feedback.
Thanks again!
I'm very happy that these Commanders are getting their refunds for the loss of credits due to a bug.
So could someone from ED explain to me why us Commanders who lost credits (millions of credits) due to the Founders World ship discount purchase bug at Jameson Memorial did not get a refund?
My ship may not have been destroyed because of that bug but I purchased a T9 from their expecting to have 10 million credits left, it even showed it on the screen, so I had enough to buy upgrades, stock and cover my insurance but I was only left with 1.9 million credits, not even enough to cover the insurance.
So my options were, risk the 80 million credits that took me months to grind and keep the T9 and hope I don't have an accident or get attacked by another Commander and blown up while I try and make the millions of credits I needed, or option two, sell the T9 and lose another 7+ million credits trading it in and go back to a Python which I traded in on the T9 and lost 6 million credits for that trade, and have enough credits to do some of the upgrades I had on the Python before I traded it in, but most importantly have credits for stock and insurance.
I took option two because if I did lose the T9 and couldn't buy it back through insurance because I didn't have enough credits, I would have gone insane. There is was no way I could have gone back to a Sidewinder and started the grind all over again, I would have quit.
As you are so kindly giving these Commanders their credits back, can you give me my 13 million I lost because of a bug. I did put in a ticket but I never got a response so I closed it.
Thank you, I hope to hear from someone at ED soon.