Frontier handle game development and community engagement the way they do because US, WE the community have literally bitten the hand that feeds us.
Frontier tried to engage with the community over Elite Dangerous and found all that we did was overload them everything but the response they wanted. I am just as guilty in this as all of you. We don't sit here and act like excited children on Christmas Day morning, no, we act like spoiled entitled brats. All we do is complain about something, and if we can't find something to complain about, we make something up. The moment Frontier do release info, all we do is throw it back in their faces shouting "THAT'S NOT GOOD ENOUGH!" So really, how do you expect Frontier to react?
They have found that the Planet Coaster, and Jurassic World communities are not as toxic as the Elite community is, so if you are wondering why Frontier don't tell us anything, it's our fault, not theirs. Sadly I can't see the Elite community ever changing for the better.