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Thread: Customer Satisfaction Survey "thankyou" leads to 404

  1. #1

    Customer Satisfaction Survey "thankyou" leads to 404

    I prodded @FrontierHelp on Twitter about the server issues we experienced in the past week. They asked me to open a support ticket about it, so I did. The response to that the next day was "that was server problems", as expected.

    Today I got an email asking me to fill out a Customer Satisfaction Survey, which I did, but on hitting submit my browser displayed:

    404 Not Found

    nginx/1.6.2
    for https://support.frontier.co.uk/pages/survey-thank-you

  2. This is the last staff post in this thread. #2
    Hey Athan,

    Thanks for letting us know about this, I'll get our online services team to take a look into this as soon as possible and break out the server hammers, so that you can leave your feedback.

    Cheers,

    Support-Falcon

  3. #3
    I got around to trying the link again and indeed it now appears to be working 100%. You can close this thread now.