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Thread: Selected 'Rebuy all' and now the ship is empty

  1. #76

    Lost all harpoint/utility/optional components on rebuy

    Severity
    Severe

    Frequency
    Once (<1%)

    Time of occurrence
    11:00pm

    Date of occurrence
    12/24/2017

    VR?
    None / N/A

    Location
    Akhenaten and GUARAS

    Ship/SRV?
    Ship

    Ship Type
    Vulture

    Commander Name
    caylus harken

    Description
    Died in system Akhenaten
    Rebuy ship, spawn in Klimuk RIng/GUARAS CG station.
    All Harboint, Utility and Optional bays are empty!!!!!
    All core components are untouched!??

    I dont care about any of the other equipment, I just want my 5A Prismatics Shields. I grinded a month for them!!



    Steps to Reproduce
    Unable to reproduce!
    I flew from Klimuk RIng/GUARAS to Akhenaten.
    I died in Akhenaten with all my equipment on my vulture and selected rebuy.
    I spawned in Klimuk RIng/GUARAS with no Harpoint/Optional/Utility Equipment in my vulture.


    Additional files?

  2. #77

  3. #78
    Happened to me yesterday at Shinrarta Dezra. My T-10 was destroyed and after the rebuy all was gone except the core internals. I just finished engineering it... Opened the ticket 00000199276 for this issue. For the moment I stopped playing.

  4. #79

    Missing equipment after Insurance rebuy

    Severity
    Severe

    Frequency
    Once (<1%)

    Time of occurrence
    not sure as whether occurred on rebuy or when playing.

    Date of occurrence
    25/12/17

    VR?
    None / N/A

    Location
    Purics / Lunney Ring

    Ship/SRV?
    N/A

    Ship Type
    Vulture

    Commander Name
    Crell

    Description
    Was doing a Bounty Hunting mission and I was killed by the NPC. I chose to Insurance rebuy my ship and then logged. I returned to the game on 27/12/2017. I Played some wing and then thought I'd continue my own game. I went to the ship and noticed my fire groups were gone in the starport. I then checked the ship and it's missing:

    Hardpoints
    Utility Mounts
    Optional Internal


    Only &quot;Core internal is present.

    I have just returned to the game and bought Horizons so this is really disappointing as I had to grind for that high level equipment.


    I have not launched the ship since Insurance rebuy.




    Steps to Reproduce
    1) Die by NPC
    2) Rebuy
    3) Note missing items from my ship.


    Additional files?

  5. #80
    ya sent in ticket as well, Ticket #00000199439

  6. #81
    Sent in Ticket: Ticket #00000199439

  7. #82

    Similar thing happened to me

    More or less identical to OP - ship was destroyed (Cobra MKIII), I selected "Rebuy", then when I was restored I had none of the optional/hardpoint gear I had installed.

    Ticket #00000199381

  8. #83
    I have the same problem. I deploy my hardpoints and nothing.
    Same situation.

  9. #84

    rebuy all didn't work

    Severity
    severe

    Frequency
    Once (<1%)

    Time of occurrence
    approx 20:30 GMT

    Date of occurrence
    12/01/2018

    VR?
    None / N/A

    Location
    Wyrd

    Ship/SRV?
    N/A

    Ship Type
    vulture

    Commander Name
    Michael Paple

    Description
    I died in combat and selected rebuy all. My ship was not how it was previously was. Things like my moddified weapons were gone. I did not find them is storage either. I don't want to have to redo all the work to replace these things

    Steps to Reproduce
    not willing to lose even more credits trying to reproduce.

    Additional files?

  10. #85
    You need to raise a ticket with support.

  11. #86
    Thanks i'll look how to do that

  12. #87
    Yea open a ticket. That happened to me. The "rebuy all" is selected by default and when I selected it I actually unselected it. They were cool about it and put all the modules I lost in my storage. It took a few days. Maybe they were busy.
    fly dangerous

  13. #88
    tried staring a new ticket and it sends me here.

  14. #89
    So you went to the support portal, https://support.frontier.co.uk/kb/ (or a link is available on the man forum page) signed in & clicked on the link called "My Tickets"? Typed in all the relevant details, & clicked submit ticket?

    Oh, make sure when you sign in you use the email address & password registered to your game (this isn't necessarily the same as the one you have set up for the forum).

  15. #90
    I guess you checked the "rebuy all" button not being aware that it is checked by default and in fact disabled it that way?! O.o

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