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Thread: Random Crashes when accessing galaxy map

  1. #241
    Perhaps many of us have stopped sending in crash reports after the CTD from opening the Galmap because we assumed Frontier had the necessary data to work on this problem.


    Perhaps no one sending in crash reports has made them wishfully think the problem has gone away.. I suggest to all of the Frontier players to resume sending in the crash reports to Frontier to show them no, the problem hasnt been fixed.

  2. #242

    Still crashes and last night it became a nightmare

    Since last night, after getting a bounty in-game, I'm unable to open the galaxy map without a full game crash.
    Sometimes it asks me to submit a crash report (i always submit them) while other times it just closes and not crash report window appears. it's unplayable this way. :/

  3. #243
    Originally Posted by CMDR_Brantford View Post (Source)
    Perhaps many of us have stopped sending in crash reports after the CTD from opening the Galmap because we assumed Frontier had the necessary data to work on this problem.


    Perhaps no one sending in crash reports has made them wishfully think the problem has gone away.. I suggest to all of the Frontier players to resume sending in the crash reports to Frontier to show them no, the problem hasnt been fixed.
    Every time it happens. I always send a crash report hoping they get tired of receiving them and fix the stupid thing.

  4. #244
    I am still getting the crash to desktop every time galaxy map is opened at first game launch.
    After relaunching game, opening the galaxy map does not cause a crash.

    If the crash report box comes up, I respond and send it.
    Sometimes only the Windows dialogue box comes up.

  5. #245
    Originally Posted by CMDR Seron View Post (Source)
    Ok, I think I can identify the problem: the crash occurs because of the accumulation of trade data. Gather too much, and you are no longer able to use the galaxy map.

    As -=FALCON=- has reported above, there are two folders which contain data on recently visited systems. On the Mac these folders are located in (user)/Library/Application Support/Frontier Developments/Elite Dangerous. These folders have numbers as name, mine are called 2416701 and 2460812. The later contains only two files, but the former contains 1142 files (22,2 MB). They are named "Trade[lots of numbers].mdat". I removed both folders which prompted the game two create them anew. The galaxy map now opens flawlessly. The new folder 2416701 contains only 475 files (9,3 MB).

    So, to solve the problem with the crashing galaxy map, locate the folder containing the trade data on your respective platform and delete it (compare -=FALCON=-'s post). I think only the first folder containing the .mdat-files has to be deleted; the second folder can stay. If this does not work, delete both folders. You loose all your trade information, but you can use your map again.
    Can someone tell me where these files are located on my Windows system?

  6. #246
    Originally Posted by Oxbow View Post (Source)
    Can someone tell me where these files are located on my Windows system?
    C:\user\[username]\AppData\Local\Frontier Development\Elite Dangerous\[lots of numbers]

    Note: There are two folders called Frontier Developtment; you want that one without the underscore.

    €: CMDR_Brantford, you are correct.

  7. #247
    Originally Posted by CMDR Seron View Post (Source)
    C:\user\[username]\AppData\Local\Frontier Development\Elite Dangerous\[lots of numbers]

    Note: There are two folders called Frontier Developtment; you want that one without the underscore.
    2nd Note: Once the trade data folder gets filled up at a certain point, it will crash the game again (usually when you've logged out of a game and then re-log back in)... meaning you'll need to go in and re-delete the folder.

  8. #248
    Originally Posted by CMDR Seron View Post (Source)
    C:\user\[username]\AppData\Local\Frontier Development\Elite Dangerous\[lots of numbers]

    Note: There are two folders called Frontier Developtment; you want that one without the underscore.

    : CMDR_Brantford, you are correct.
    Thanks::

    I haven't tried this workaround, because the last two times I launched the game, I did not get the crash to desktop on opening galaxy map.
    Not sure if Frontier did something; I'm not aware of any changes made to my laptop.

    Hope I stay crash free!

  9. #249
    Originally Posted by CMDR Seron View Post (Source)
    Ok, I think I can identify the problem: the crash occurs because of the accumulation of trade data. Gather too much, and you are no longer able to use the galaxy map.

    As -=FALCON=- has reported above, there are two folders which contain data on recently visited systems. On the Mac these folders are located in (user)/Library/Application Support/Frontier Developments/Elite Dangerous. These folders have numbers as name, mine are called 2416701 and 2460812. The later contains only two files, but the former contains 1142 files (22,2 MB). They are named "Trade[lots of numbers].mdat". I removed both folders which prompted the game two create them anew. The galaxy map now opens flawlessly. The new folder 2416701 contains only 475 files (9,3 MB).

    So, to solve the problem with the crashing galaxy map, locate the folder containing the trade data on your respective platform and delete it (compare -=FALCON=-'s post). I think only the first folder containing the .mdat-files has to be deleted; the second folder can stay. If this does not work, delete both folders. You loose all your trade information, but you can use your map again.
    Thank you so much for this post. My game was plagued with the galaxy map crash since 3.0 launch and this solution got rid of that.

  10. #250
    The Trade Data solution only fixes the crash that occurs every time you enter the galaxy map if you have a large amount of accumulated trade data. I cleared those folders and the frequency reduced however it is still happening repeatedly. I submit crash reports every time it occurs and I have had at least 10 crashes over the last 24 hours. It's getting to be a real drag as I never had this issue previously.

  11. #251
    Aaand a day later the crash returns...

  12. #252
    I got fed up with filling out the bug reporter with what I was doing/what system I was in

    So now they get little stories or monty python songs, or any polite nonsense I care to type..

    Think I'll start re-writing Queen song lyrics to suit next

    Bill

    <<<< Just crashed to desktop for the 6547092th time while accessing the galaxy map

  13. #253
    Originally Posted by Oxbow View Post (Source)
    Thanks::

    I haven't tried this workaround, because the last two times I launched the game, I did not get the crash to desktop on opening galaxy map.
    Not sure if Frontier did something; I'm not aware of any changes made to my laptop.

    Hope I stay crash free!
    Never mind
    It's BACK

  14. #254
    I am soooooo happy to hear that you guys are having trouble with game crashing....mainly because I have the same problem and was thinking I was the only one due to no known info on bug patch notes. As said this is truly a 3.0 problem with the new trade data options with galaxy map (which I wish they would just go back and get rid of) but I've been told the same thing by FD about the local files to delete which fill up just as fast as you can delete them if your a trader or miner or explorer or hell anything I guess.

    This is truly a game killer coming from a gamer from day one, glitches aren't bad but random crashes and no fixes even after several months of the 3.0. I've seen game titles just die off this way so lets all cross our fingers, ya? So I'll stop complaining about that due to I personally don't think FD is going to anything about it because it seems to be only a small portion of us that have this issue, but I would like to hear if you guys can see any information on ground units such as skimmers, turrets, and defenses not showing clean, wanted, or lawless status as well as information of the faction in which they belong too? Might this be a related issue to crashes? This information has seemed to have disappeared as well, I think....! I might be loosing my mind at this point so help me out and post this issue in here as well if you have this issue too, please.

    Thank you Commanders for keeping this thread alive and addressed.

    Did I forget to mention that I LOVE this game too much to stop complaining and pushing for fixes...

  15. #255
    me too, game crashes to desktop when accessing galaxy map, but does not crash when I reload the game. ??? I have sent error reports. this has been going on since the last major update and although we've had a few minor updates since then, the problem remains.

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