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Thread: Game crash after 10-20 minutes of game play consistently

  1. #1

    Game crash after 10-20 minutes of game play consistently

    Frequency of the Bug/Issue
    Rarely

    Describe the Issue
    I recently purchased JPE on steam and once it was ready i quickly jumped in. the game was running pretty smoothly, no freeze ups, no lag, little bit of screen tear but that quickly resolved itself. however after about 10-20 minutes of game play the whole thing froze and later crashed. i tried again several times only to get the same result. I've looked everywhere for a solution but to no avail. I've scanned my computer, updated my drivers, even re-installed the game but I get the same result every time.

    Reproduction Steps
    play the game for 10-20 minutes

    Expected Result
    game should run

    Actual Result
    game freezes and crashes

    Supporting Evidence URLs
    I have no recorded evidence

  2. This is the last staff post in this thread. #2
    Hey MCordz,

    Thanks for your report - Can you please provide me with your DxDiag and your Steam ID please.

    To run a DxDiag report follow the steps below:

    - If you are running Windows 7 or higher, go to your TaskBar.
    - Click on, "Start Button".
    - Click on, "Run".
    - In the pop-up window enter DxDiag and hit ok.
    - The DirectX Diagnostic Tool pop-up window should appear.
    - Click on, "Save all information".
    - "Save As" window should be present.
    - Click on, "Save" (The file should be saved to your desktop as DxDiag.txt)
    - Exit the DirectX Diagnostic Tool.

    How to find out your 17 digit Steam ID:

    - Open up your Steam client and choose View, then click Settings
    - Choose Interface and check the box that reads, "Display Steam URL address when available"
    - Click OK
    - Now click on your Steam Profile Name and select View Profile

    Your SteamID will be listed in the URL at the top left (it's the really long number at the end.)

    Or you can:
    - Open your file directory
    - Navigate to C:\Users\%USERNAME%\Saved Games\Frontier Developments\Jurassic World Evolution\
    - Within this folder you should see another folder with a long number as the folder's title (17 digits)
    - This is your Steam ID


    Thanks in advance!

  3. #3

    Here's my steam id number

    Originally Posted by QA-Jack View Post (Source)
    Hey MCordz,

    Thanks for your report - Can you please provide me with your DxDiag and your Steam ID please.

    To run a DxDiag report follow the steps below:

    - If you are running Windows 7 or higher, go to your TaskBar.
    - Click on, "Start Button".
    - Click on, "Run".
    - In the pop-up window enter DxDiag and hit ok.
    - The DirectX Diagnostic Tool pop-up window should appear.
    - Click on, "Save all information".
    - "Save As" window should be present.
    - Click on, "Save" (The file should be saved to your desktop as DxDiag.txt)
    - Exit the DirectX Diagnostic Tool.

    How to find out your 17 digit Steam ID:

    - Open up your Steam client and choose View, then click Settings
    - Choose Interface and check the box that reads, "Display Steam URL address when available"
    - Click OK
    - Now click on your Steam Profile Name and select View Profile

    Your SteamID will be listed in the URL at the top left (it's the really long number at the end.)

    Or you can:
    - Open your file directory
    - Navigate to C:\Users\%USERNAME%\Saved Games\Frontier Developments\Jurassic World Evolution\
    - Within this folder you should see another folder with a long number as the folder's title (17 digits)
    - This is your Steam ID


    Thanks in advance!

    OK here's my id number 76561198124294875 thanks for the help!

  4. #4

    DxDiag

    Originally Posted by MCordz View Post (Source)
    OK here's my id number 76561198124294875 thanks for the help!
    also my DxDiag

    file:///C:/Users/Owner/Desktop/DxDiag.txt