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Thread: Screenshots not saving

  1. #1

    Screenshots not saving

    Tried both F10 and Alt+F10 and neither one saves pictures anywhere. I know for sure Alt+F10 is working since there is a visual cue for the high rez photo. I have checked every possible location where a screenshot could be saved and there just isn't any.

  2. #2

  3. Click here to go to the next staff post in this thread. #3
    Heya Dbrn47,

    If all the suggestions on the linked thread do not solve your issue could you please submit a ticket regarding this here: https://support.frontier.co.uk/login.php?page=contact

    Our support team will look to help you out.

  4. #4
    Appreciate that guys, but I did say I checked every possible location, hidden or even unrelated. Did a specific search for every file labelled Frontier, jpg, png and bmp too. Checked the journal to confirm and it did log that hi rez screenshots were taken, but not regular screenshots, no location is listed.

  5. #5
    Alright, I have it sorted. I was unaware, but Avast has a Ransomware Shield that blocks off folders completely and the Picture folder was one of them, I had to add Elite to the whitelist. It'd be nice if these programs gave some sort of notification that stuff like this was happening. Oh well, not Frontier's fault. Thanks again.

  6. #6

  7. This is the last staff post in this thread. #7
    Not a problem, glad to hear that you got it sorted!

  8. #8

    Avast stopping screenshots

    Originally Posted by Scrooge McDbrn47 View Post (Source)
    Alright, I have it sorted. I was unaware, but Avast has a Ransomware Shield that blocks off folders completely and the Picture folder was one of them, I had to add Elite to the whitelist. It'd be nice if these programs gave some sort of notification that stuff like this was happening. Oh well, not Frontier's fault. Thanks again.

    Can you please tell me exactly WHERE in Avast you entered the Whitelist? Can't find it... Not sure if I have to enter the Path to the screenshots or the path to the ED exe??

    I have discovered the issue as well, but can't seem to override it anywhere and Frontier and Avast are not replying to my mails... grrrr..... I PAID FOR Ransomware protection... I REALLY don't want to turn it off!

    Thanks....

    The Blarney!

  9. #9
    Originally Posted by Blarney77 View Post (Source)
    Can you please tell me exactly WHERE in Avast you entered the Whitelist? Can't find it... Not sure if I have to enter the Path to the screenshots or the path to the ED exe??

    I have discovered the issue as well, but can't seem to override it anywhere and Frontier and Avast are not replying to my mails... grrrr..... I PAID FOR Ransomware protection... I REALLY don't want to turn it off!

    Thanks....

    The Blarney!
    Protection > Ransomware Shield. There's a link Blocked/Allowed Apps where I added both the launcher exe and the game exe to allowed.


  10. #10

    SOLUTION DOES WORK! Saving with Ransomware ON!

    Originally Posted by Scrooge McDbrn47 View Post (Source)
    Protection > Ransomware Shield. There's a link Blocked/Allowed Apps where I added both the launcher exe and the game exe to allowed.
    HUGE MANY THANKS!! That did it! Dunno WHY Avast is blocking the screenshots, but now I have a fix and will be emailing Avast to let them know they are interfering with a legitimate program function. Maybe they will get it fixed, but for now that worked.
    Added the Launcher and the Game .EXE to the list and it is saving without turning off the Ransomware.

    WOOHOOO!!!!


    The Blarney Rides Again!