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Thread: Game will not start on Xbox One

  1. #1

    Game will not start on Xbox One

    The game installs, we have tried removing and reinstalling, however when we try to start the game the splash screen comes up but then returns to the home screen. I assume returning to the home screen means the game has crashed. We have checked the internet connection and playing other games so we are reasonably sure its not the system. Is there something we can do to make it work?

  2. Click here to go to the next staff post in this thread. #2
    Hello,

    Sorry to hear that you were not able to play the game.
    Could you try to clear your Xbox cache for me? You can following the guide here: https://support.frontier.co.uk/kb/faq.php?id=207

  3. #3
    Originally Posted by Support Naro View Post (Source)
    Hello,

    Sorry to hear that you were not able to play the game.
    Could you try to clear your Xbox cache for me? You can following the guide here: https://support.frontier.co.uk/kb/faq.php?id=207
    I tried clearing the cache as suggested but the result is the same. The splash screen appears and then it returns to the home screen as before. I tried clearing the cache using the method in the link above twice. Any other suggestions?

  4. This is the last staff post in this thread. #4
    Hi DartGaber,

    This may sound odd but can you try using a different display? We have seen a few reports in the past where this has fixed the crashing issue on the splash screen
    Please do let us know how this goes!