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Thread: Crash when going to island 02. Crash when starting Challenge mode.

  1. #1

    Crash when going to island 02. Crash when starting Challenge mode.

    Frequency of the Bug/Issue
    All of the time

    Describe the Issue
    I am crashing when traveling to island 02 and when starting a challenge mode.

    Reproduction Steps
    Start game, load save, travel to island 02, crash.
    Start game, start challenge mode, crash


    Expected Result
    Travel to island 02
    Start challenge mode.


    Actual Result
    Crash

    Supporting Evidence URLs
    Yeeeeah im not gonna do that.

  2. Click here to go to the next staff post in this thread. #2
    Hello Bagner,

    Sorry to hear you are having these crashes. Are you able to provide the save game you are experiencing the change to Muerta (island 2) crash on please?

    In Regards to your crash when starting a new challenge mode, is this crash generating when trying to load into a new challenge mode on all difficulty options? If you could supply us with your Steam ID and DXDiag It will help in further investigating the issue.

    To provide a save

    - You can find your save files in your file directory in the following location:
    C:\Users\%USERNAME%\Saved Games\Frontier Developments\Jurassic World Evolution\%STEAM ID NO%\Saves
    - where the %fields% are specific to your windows username and SteamID.
    - Please upload this to a file sharing site and provide the download link.


    To get your Steam ID

    - Open up your Steam client and choose View, then click Settings
    - Choose Interface and check the box that reads, "Display Steam URL address when available"
    - Click OK
    - Now click on your Steam Profile Name and select View Profile

    Your SteamID will be listed in the URL at the top left (it's the really long number at the end.)

    To grab your DXDiag

    - If you are running Windows 7 or higher, go to your TaskBar.
    - Click on, "Start Button".
    - Click on, "Run".
    - In the pop-up window enter DxDiag and hit ok.
    - The DirectX Diagnostic Tool pop-up window should appear.
    - Click on, "Save all information".
    - "Save As" window should be present.
    - Click on, "Save" (The file should be saved to your desktop as DxDiag.txt)
    - Exit the DirectX Diagnostic Tool.

  3. #3

    Here you go

    I do not have the rights to make attachments so i canīt give you the saves.
    Steam ID https://steamcommunity.com/id/bagner/

    I am also unable to post the DxDiag because of the Max text.
    I am also crashing when trying to go to Island 03, i am also having random crashes after 10-15min.
    Great game so far thought, super fun.

  4. #4

    GPU 100% before crash

    Alright, i checked what component where stressed when the game crashed.

    The gpu (msi 2080) instantly goes to 100% for a second right when the game crashes. I am using the newest nvidia driver, i have tested ALL drivers that work with the 2080. None of them work.

  5. #5

    More info

    I bought the game yesterday and i can only be on the first island.
    I crash when.....
    Moving islands.
    Sometimes when i load into the campaign.
    When i try and start a challenge mode.
    and randomly after playing 10-15min.
    Saves and DXDIAG here. https://drive.google.com/drive/folde...By?usp=sharing

  6. #6

  7. This is the last staff post in this thread. #7
    Hey Bagner,

    Thank you for all the evidence you have provided. We have located your crash reports and it is two seperate issues your are experiencing :( . Both issues are being investigated, along with the information you have provided.

  8. #8
    Sooo this seems to be an old bug, do you have a ETA on the fix?