Greetings Commanders!
First of all, thank you for your feedback on Update 6! We're hard at work reporting all the feedback you've given us to the development team, and we're also working on the top-voted issues in the Issue Tracker. With that in mind, we'd like to request some assistance from Commanders who are experiencing the following issues:
Getting stuck on a loading screen when entering a Ship Launched Fighter
https://issues.frontierstore.net/issue-detail/37149
Engineer Jude Navarro not unlocking after completing missions
https://issues.frontierstore.net/issue-detail/33413
We have been unable to reproduce the above issues internally, so we require some assistance from the Elite community. If you experience these issues, please head over to the linked Issue Tracker page for each and submit your information, including netlogs.
The Invincible Heart
https://issues.frontierstore.net/issue-detail/2440
We're aware of the long running issue where an exerted Thargoid Heart won't take damage from some players, but this is proving a difficult issue to resolve. If you've experienced this issue, please head to the linked Issue Tracker page and submit any videos, data or netlogs gathered. It's important that you include the full netlog and not a filtered version. We believe this issue is best reproduced when connected with players internationally, so if you do have some global friends on standby for some Anti-Xeno activity, please consider submitting any information if you encounter this. Once we receive more information, we can begin to look closely at this issue again.
Orange Sidewinder Errors / Getting Stuck in FSD Animation / Problems Receiving Commander Data From The Server
Thank you for all your Issue Tracker submissions on Orange Sidewinders / FSD sticking / Commander Data errors. We have implemented many fixes to prevent them from reoccurring as commonly as they once did. From now on, if you experience any of these issues, please contact Customer Support instead of posting on the Issue Tracker.
How do I submit netlogs?
In order to tell Elite Dangerous to create a Netlog file you will need to perform the following steps:
Any information you can provide relating to these issues will be helpful to the developers who are working on resolving these top issues from the community.
Fly safe Commanders,
o7
First of all, thank you for your feedback on Update 6! We're hard at work reporting all the feedback you've given us to the development team, and we're also working on the top-voted issues in the Issue Tracker. With that in mind, we'd like to request some assistance from Commanders who are experiencing the following issues:
Getting stuck on a loading screen when entering a Ship Launched Fighter
https://issues.frontierstore.net/issue-detail/37149
Engineer Jude Navarro not unlocking after completing missions
https://issues.frontierstore.net/issue-detail/33413
We have been unable to reproduce the above issues internally, so we require some assistance from the Elite community. If you experience these issues, please head over to the linked Issue Tracker page for each and submit your information, including netlogs.
The Invincible Heart
https://issues.frontierstore.net/issue-detail/2440
We're aware of the long running issue where an exerted Thargoid Heart won't take damage from some players, but this is proving a difficult issue to resolve. If you've experienced this issue, please head to the linked Issue Tracker page and submit any videos, data or netlogs gathered. It's important that you include the full netlog and not a filtered version. We believe this issue is best reproduced when connected with players internationally, so if you do have some global friends on standby for some Anti-Xeno activity, please consider submitting any information if you encounter this. Once we receive more information, we can begin to look closely at this issue again.
Orange Sidewinder Errors / Getting Stuck in FSD Animation / Problems Receiving Commander Data From The Server
Thank you for all your Issue Tracker submissions on Orange Sidewinders / FSD sticking / Commander Data errors. We have implemented many fixes to prevent them from reoccurring as commonly as they once did. From now on, if you experience any of these issues, please contact Customer Support instead of posting on the Issue Tracker.
How do I submit netlogs?
In order to tell Elite Dangerous to create a Netlog file you will need to perform the following steps:
- If you are currently playing the game please select Save and Exit to exit to the main menu. This will allow you to access the Network section of the Options menu.
- Open the Network options menu.
- Set the option labelled 'Logging' to On.
- Save and exit to desktop
- Please access your AppConfig.xml which be found in the projects folder where you installed the game and open this in Notepad. You'll see a block near the bottom named "Network".
- Please insert the following lines somewhere in that block:
- ReportSentLetters="1"
- ReportReceivedLetters="1"
- VerboseLogging="1"
- Any new network logs produced will now include more detail, which will help us with our investigation. Please attempt to recreate this issue in-game and then attach the corresponding network log so we can check it out.
- AppConfig file location (default): C:\Users\username\AppData\Local\Frontier_Developments\Products\elite-dangerous-odyssey-64
- Netlogs location (default): C:\Users\username\AppData\Local\Frontier_Developments\Products\elite-dangerous-odyssey-64\Logs
- Attach your netlogs along with your comment on the Issue Tracker page.
- Once you have encountered this issue and have sent us the logs, feel free to remove the line of code from the AppConfig file.
Any information you can provide relating to these issues will be helpful to the developers who are working on resolving these top issues from the community.
Fly safe Commanders,
o7
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