Bruce G
Senior Community Manager
Greetings Commanders,
On Tuesday we released our second Top 20 Issues Report, accompanied by some commentary on our Supercruise News livestream. In this second edition of the report, we were pleased to confirm that many of the listed issues will be fixed in Update 7 which is scheduled for next week.
Following the report, several of you rightly pointed out that the currently sixth highest-voted open issue, “Automated Accounts Influencing BGS and Powerplay”, on the Issue Tracker was not present in the table. We’d like to take this opportunity to clear the air around this point.
To give some important context on how the Issue Tracker works, when an issue is submitted it remains in the system for a certain amount of time before expiring. During this time, if it gains enough confirmed reproductions (to prove the issue is legitimate), it will remain on the tracker until it is closed. This is the “confirmed” state. Confirmed issues are investigated by our QA team, and if they are confirmed internally, they enter the “acknowledged” state. From there issues are further investigated, prioritised, and worked on by our QA and development teams.
Why is this important? In this case, the issue of automated accounts (we’ll call it “botting” from here on) is one we’re fully aware of but is handled differently than “standard” issues like graphical bugs. Bot detection and account moderation is an ongoing effort, and while we know botting is a problem, it has not been processed on the Issue Tracker the same way a typical issue would be. Botting cannot be “reproduced and confirmed internally” like a typical bug and therefore has not entered the “acknowledged” state. For our Top 20 Issues Report, we gathered the issues list from those marked as “acknowledged” which is why it did not appear.
To show that we acknowledge botting as an issue, this will be marked as such on the tracker moving forwards. In the meantime, our continuous efforts to mitigate and punish botting will continue. We’re limited in our ability to share details on this progress as doing so can inform players who choose to bot on how they might avoid detection.
We hope this sheds some light on why the issue did not appear in the table. We welcome any questions and thank you as always for your support!
O7
On Tuesday we released our second Top 20 Issues Report, accompanied by some commentary on our Supercruise News livestream. In this second edition of the report, we were pleased to confirm that many of the listed issues will be fixed in Update 7 which is scheduled for next week.
Following the report, several of you rightly pointed out that the currently sixth highest-voted open issue, “Automated Accounts Influencing BGS and Powerplay”, on the Issue Tracker was not present in the table. We’d like to take this opportunity to clear the air around this point.
To give some important context on how the Issue Tracker works, when an issue is submitted it remains in the system for a certain amount of time before expiring. During this time, if it gains enough confirmed reproductions (to prove the issue is legitimate), it will remain on the tracker until it is closed. This is the “confirmed” state. Confirmed issues are investigated by our QA team, and if they are confirmed internally, they enter the “acknowledged” state. From there issues are further investigated, prioritised, and worked on by our QA and development teams.
Why is this important? In this case, the issue of automated accounts (we’ll call it “botting” from here on) is one we’re fully aware of but is handled differently than “standard” issues like graphical bugs. Bot detection and account moderation is an ongoing effort, and while we know botting is a problem, it has not been processed on the Issue Tracker the same way a typical issue would be. Botting cannot be “reproduced and confirmed internally” like a typical bug and therefore has not entered the “acknowledged” state. For our Top 20 Issues Report, we gathered the issues list from those marked as “acknowledged” which is why it did not appear.
To show that we acknowledge botting as an issue, this will be marked as such on the tracker moving forwards. In the meantime, our continuous efforts to mitigate and punish botting will continue. We’re limited in our ability to share details on this progress as doing so can inform players who choose to bot on how they might avoid detection.
We hope this sheds some light on why the issue did not appear in the table. We welcome any questions and thank you as always for your support!
O7