Console Copy Portal: Queue Times

[sallymorganmoore]

Greetings Commanders,

Due to the overwhelming number of Commanders accessing the Console Copy Portal and the scale of data being transferred, wait times can be up to 5hrs for the copy process to complete.

Please bear in mind that you will not be able to play Elite Dangerous whilst the copy process is taking place.

You will also be unable to log in to any frontier services while the process is happening: that includes the User Portal, ARX Store and DLC Store.

This is a monumental moment! Thank you for your patience.
We're so excited to see you all soon!

o7

 

[WarDoggo]

That's incredible. I saw the forum post from Bruce after refreshing the page about 100 times, did the transfer and it took about 10 minutes. I'm shocked that it's actually backed up for 5 hours now!

Thanks for keeping us updated, Sally! And thanks to the whole team for busting their butts to get this up and running today for us!

 

[sallymorganmoore]

That's incredible. I saw the forum post from Bruce after refreshing the page about 100 times, did the transfer and it took about 10 minutes. I'm shocked that it's actually backed up for 5 hours now!

Thanks for keeping us updated, Sally! And thanks to the whole team for busting their butts to get this up and running today for us!

I know it's going to be a little bit of a long feeling stand for many right now in the queue, but at the same time I am SO HAPPY to see so very many coming over!!! WONDERFUL!!!!

 

[Taimaru]

Sally, you and the others are doing a really wonderful job in getting this up and running and letting everyone know what's happening.

Thank you all from everyone!

 

[Saint Emxin]

Greetings Commanders,

Due to the overwhelming number of Commanders accessing the Console Copy Portal and the scale of data being transferred, wait times can be up to 5hrs for the copy process to complete.

Please bear in mind that you will not be able to play Elite Dangerous whilst the copy process is taking place.

You will also be unable to log in to any frontier services while the process is happening: that includes the User Portal, ARX Store and DLC Store.

This is a monumental moment! Thank you for your patience.
We're so excited to see you all soon!

o7

thanks sally for the update was getting worried when i saw some saying it took 10 minutes im just happy i can keep my cmndr name o7

 

[HappySpaceInvdr]

I know it's going to be a little bit of a long feeling stand for many right now in the queue, but at the same time I am SO HAPPY to see so very many coming over!!! WONDERFUL!!!!

Nothing more British than standing in a queue for hours.

 

[ArmorPiercer14]

Is anyone else having issues connecting to the server? Server Status says 'Ok' but when the game is launched I am unable to connect?
Edit1: went into settings under "Network" while the game is launched and switched to the correct network (ED chose the wrong one by default). Going to see if this fixed the issue after relaunching the game. Will update.
Edit2: this did solve the problem - **TO THOSE TRANSFERRING TODAY - make sure to check what network adapter the game has chosen to use in the 'Options' menu of the game NOT the launcher.

 

[Merlin StWahgwaan]

Is anyone else having issues connecting to the server? Server Status says 'Ok' but when the game is launched I am unable to connect?

Post automatically merged: Sep 13, 2022

Is anyone else having issues connecting to the server? Server Status says 'Ok' but when the game is launched I am unable to connect?

Called it XD

Pondering...

Are the PC Open play servers ready for the influx of players this week XD

Gonna find out XD

 

[Merlin StWahgwaan]

2hrs 5min total wait time for me... email just came in

Can't wait to eat some food and launch this game after XD

 

[Felix DiCestria]

2 and a half for me. Not bad.
Brandy all round

 

[GraphiteGB]

Entered queue ~1830 BST clone of account complete 2106 BST with email...
Epic account auto login...
..

 

[CardioTherapy]

"overwhelming number of Commanders" moving from consoles to pc. That sounds good. Odyssey may become very lively game with all of us in one place.

 

[Slaani Ludlow]

I just copied over from XBOX to PC took only 15 minutes and all was done and working.
Great Job !

 

[Manticore]

Not a problem.

I'll let it happen overnight once I've got confirmation it's proceeding.

 

[zikolach]

"overwhelming number of Commanders" moving from consoles to pc. That sounds good. Odyssey may become very lively game with all of us in one place.

It would be nice to see a page with a live number of accounts being copied and some history graph of hourly amounts.

 

[Manticore]

The migration happened for me and it only took minutes.

 

[corvodumraio]

took 3 miunutes right now

 

[Reigel Seven]

How are ticket response times for everyone? I've submitted one due to my save transfer not working and have heard nothing back in 5 days.

 

[Merlin StWahgwaan]

How are ticket response times for everyone? I've submitted one due to my save transfer not working and have heard nothing back in 5 days.

5 days seems wrong... should be under 48 business hours... (weekends don't count usually)

Did you receive the confirmation email that you opened a ticket?
If you reply to that email, it will "add" to your ticket, maybe just send them a follow up saying the issue still isn't resolved...

Edit/Addon: tomorrow, Monday Spet 19, is also a holiday for Fdev I believe.
Queen Elizabeths' Funeral.
So don't expect a response tomorrow either, just FYI.

 

[Reigel Seven]

5 days seems wrong... should be under 48 business hours... (weekends don't count usually)

Did you receive the confirmation email that you opened a ticket?
If you reply to that email, it will "add" to your ticket, maybe just send them a follow up saying the issue still isn't resolved...

I got the confirmation email, and added to the ticket twice. Still no response from Support.
I'm assuming it's just the result of high volumes of tickets to handle with the save transfer releasing and 4.0 on top of that. It'd still be nice to at least get an acknowledgement though.