If a player refuses to learn how the game functions, and learns the hard way by jumping right into the game without any, or in the least, minimal knowledge and is blown up by a random commander in open... honestly, what can the company do? It's clear that the player doesn't want to do tutorials or read up on the forums for some quick tips and tricks. We're not going to force them to do tutorials before being able to play.
+ rep
I have nothing more to add.
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