Anyone else on Vive getting this issue? Headset cutting out, going grey?

bitstorm

bitstorm
I guess I'm wondering if this is an ED bug or just me.

I can consistently duplicate it as follows :

  1. Take off headset, place on stationary surface and wait
  2. Headset detects no movement after a short time
  3. Headset goes into standby
  4. Headset icon in steamvr goes hollow, also says red "Not Ready"
  5. Colours in ED when seen on monitor window go a touch lighter
  6. Move headset, steamvr never reconnects, red "not ready" stays, headset stays hollow
  7. Only way to recover is to restart ED

THis only seems to happen when actually in game.

If just in the ED hangar menu screen, the headset goes to standby and can be woken without any issue

This video shows it happening, pardon the wobblyness but you can see the stages.

[video=youtube;N8iRGyCS9UM]https://www.youtube.com/watch?v=N8iRGyCS9UM[/video]

  1. Very wobbly (duplicating on head)
  2. I put on a surface slight wobble (it's actually on top of a fan thing!)
  3. Dead stationary, headset has gone to standby
  4. Colours fade a touch

After 4 it's unrecoverable, although the monitor window shows the image, headset is actually just showing grey.
 
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mp4x

mp4x
I used to get grey-outs occasionally, while wearing, until I re-positioned my base stations and it doesn't happen now. Losing connection, going red and not getting it back is odd. The wobbling is odd but may relate to movement of the base stations - not your HMD - perhaps check how fixed and secure they are, or resposition them and redo your chaperone?

Also, and I know we all get notifications about this, have you recently updated your firmware? There was an update last week to both the HMD and base stations

bitstorm said:
I guess I'm wondering if this is an ED bug or just me.

I can consistently duplicate it as follows :

  1. Take off headset, place on stationary surface and wait
  2. Headset detects no movement after a short time
  3. Headset goes into standby
  4. Headset icon in steamvr goes hollow, also says red "Not Ready"
  5. Colours in ED when seen on monitor window go a touch lighter
  6. Move headset, steamvr never reconnects, red "not ready" stays, headset stays hollow
  7. Only way to recover is to restart ED

THis only seems to happen when actually in game.

If just in the ED hangar menu screen, the headset goes to standby and can be woken without any issue

This video shows it happening, pardon the wobblyness but you can see the stages.

https://www.youtube.com/watch?v=N8iRGyCS9UM

  1. Very wobbly (duplicating on head)
  2. I put on a surface slight wobble (it's actually on top of a fan thing!)
  3. Dead stationary, headset has gone to standby
  4. Colours fade a touch

After 4 it's unrecoverable, although the monitor window shows the image, headset is actually just showing grey.
Click to expand...

ED doesn't directly interact with the HMD in a way that would disconnect it, so I wouldn't guess that to be the problem. It wouldn't hurt to reinstall SteamVR, though
 
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bitstorm

bitstorm
Cheers.

Ripped out SteamVR reinstalled problem went away.

Will have to test a bit more, I have had issues with greying after an indefinite period of time before but I thought I'd solved that.

Previously for me greying was caused by power management, only way I was able to resolve it was to go into device manager and disable power management for all VIVE related devices.
 
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mp4x

mp4x
No prob.

To help you troubleshoot - If I take my Vive off, leave it on the table while I make a coffee or play with my dog, it'll lose tracking/go to a green outline icon/idle, but when I move the HMD to put it back on it always reconnects within a few seconds, so you should expect the same behaviour from yours :)

BTW, when I repositioned my basestations, all I actually had to do was angle them downwards a few degree more than they were and the occasional grey-outs stopped. I'd give something like that a go, even move them to different corners and see if you can reproduce the problem

bitstorm said:
Cheers.

Ripped out SteamVR reinstalled problem went away.

Will have to test a bit more, I have had issues with greying after an indefinite period of time before but I thought I'd solved that.

Previously for me greying was caused by power management, only way I was able to resolve it was to go into device manager and disable power management for all VIVE related devices.
Click to expand...
 

shadragon

shadragon
Also be careful of mirrors or glass framed pictures on the wall. They can reflect the IR and make it look like your HMD is elsewhere. I had to move onoe of my glass framed pics for that reason.
 

CapuchinSeven

CapuchinSeven
The odd going gray issue can often be a problem with the base stations as well, if the issue comes back try using the connector cable just to see if it helps.
If it does you might have to alter their location some.
 

bitstorm

bitstorm
CapuchinSeven said:
The odd going gray issue can often be a problem with the base stations as well, if the issue comes back try using the connector cable just to see if it helps.
If it does you might have to alter their location some.
Click to expand...

Yeah I use the connector cable currently.

Tried so many things, none of which solved it :

- Tried USB 2.0 + 3.0 ports.
- Tried disabling individual lighthouses
- Tried wired lighthouses
- Tried "disable power management" option in SteamVR
- Tried uninstall/reinstall
- Tried manually disabling power management in device manager for the HTC Vive item, the watchdog dongles and the lighthouse entries
- Tried setting the Nvidia power management settings
- Tried both standard and beta version
- Tried disabling Windows Defender
- Tried Steam run as administrator
- Tried using a display port cable instead of HDMI, Vive would not work with display port. Cable was tested and shown to work correctly with my monitor
- Tried Disabling power management for every item under "Human Interface Devices" in device manager
- Tried Disabling power management for every item under "Universal Serial Bus controllers" in device manager
- Tried Disabling "USB selective suspend settings" under Power Options => USB Settings

I did manage to get it working last night though, even after a reboot it still seems ok, so tentatively I think might be fixed :

- Disabled the Vive bluetooth item in device manager
- Unticked "Put Base Station in Standby mode when VR is not in use" in SteamVR
- Unticked "Enable Bluetooth communication" in SteamVR
- Reboot

It then worked!

So maybe as soon as ED starts (oddly in game, it can idle in the menus fine) some signal to turn off the lighthouses is sent? I feel I should have noticed the lighthouse green light go off, I cannot check not, but I'm sure I would have noticed this were it happening.

And so then just to try to pinpoint, I reenabled the bluetooth item in device manager and reticked the boxes to enable BT in SteamVR and it now still works!

So I don't know, the settings are as they were before but it's now all ok. Maybe something a bit broken in the bluetooth side of things and reseting all that fixed it.
 
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