Hello folks,
Just wanted to address some of the concerns regarding botting raised in this thread. Firstly, we want to make it extremely clear that we do not tolerate botting, client manipulation or cheating and that doing so violates the EULA and Terms of Use agreed to when signing up for a Frontier account.
While we will not go into details regarding individual botting reports, we can confirm that we do investigate all reports thoroughly and take action against accounts that are found to be breaking the Terms of Use.
We'd like to assure you that we take each and every bot report very seriously and that we appreciate your continued reports and vigilance, helping to keep Elite Dangerous a fair and inclusive game.
Will,
I understand why Frontier can't comment on the results of individual reports for bot complaints, combat logging, or other violations of the EULA and Terms of Use. However, has anyone considered releasing an aggregate report monthly/quarterly/bi-yearly on these issues? That would go a long way to satisfying a lot of the complainers who constant state "Frontier is doing nothing."
For example, you could have a report for 2019 Q1 that states:
Number of Bot reporting incidents: 1100
Number of Bot report investigations completed: 900
Number of Bot reports that resulted in warnings issued: 400
Number of Bot reports that resulted in suspensions: 300
Number of Bot reports that resulted in account bans: 200
Now I personally don't have a stake in this botting issue.... or combat logging... or any of the other major complaints However, it would be nice to see reports back from Frontier showing how much they are actually doing with the user reports sent to them. Seeing actual numbers and statistics go a lot further than "Trust us, we take a reports seriously."
This is just a suggestion. Perhaps you could pass it up the chain for review. I'm sure this wouldn't be too hard to create from whatever ticketing system your Support group uses.