Console Copy Portal : 'Database Error' [RESOLVED]

bettergamer64

B
i have to rebuy odyssey? i transferred to the correct account and im being told i need to buy it again through frontier even though i bought it through epic games
 

sallymorganmoore

Senior Community Manager : Elite Dangerous
Merlin StWahgwaan said:
Well then I'm definitely stuck lol, it says my name is unavailable and to choose another
Click to expand...
Felix DiCestria said:
Tried putting the Cmdr name from my PC account deleted last night but still getting the Database Error.
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Alllrighty, in this instance would you both mind opening a Customer Service ticket please :)?
Thanks for this.
Here's the link to the console migration query page specifically for you: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=5926076364188
 

sallymorganmoore

Senior Community Manager : Elite Dangerous
ONE BIG EDIT: 17:43 BST
OP Updated!
We have identified an issue on web side which could very well be the primary issue (I said beast in the OP...) in the mix, if none of the above bullet points solve your issue.
We need to roll out a fix for this, which is due to be embedded in the portal in a round an hour. Please do try again at around 19:00 BST.
 

"Red" the Pirate

"Red" the Pirate
sallymorganmoore said:
ONE BIG EDIT: 17:43 BST
OP Updated!
We have identified an issue on web side which could very well be the primary issue (I said beast in the OP...) in the mix, if none of the above bullet points solve your issue.
We need to roll out a fix for this, which is due to be embedded in the portal in a round an hour. Please do try again at around 19:00 BST.
Click to expand...
Will this affect a transfer in progress?
 

Serror

Serror
Im seeing a pattern here. The database error seems to be happening more with the people who already had an elite pc account and just deleted their old pc save to make room for the console save. This is also what I did and have been experiencing this error since the moment the web portal went live.
 

sallymorganmoore

Senior Community Manager : Elite Dangerous
Serror said:
Im seeing a pattern here. The database error seems to be happening more with the people who already had an elite pc account and just deleted their old pc save to make room for the console save. This is also what I did and have been experiencing this error since the moment the web portal went live.
Click to expand...
It's strictly not that actually, I THINK that's a separate issue that I really would ask you to send along to https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=5926076364188 if you get a chance. It's helping me keep up a bit with this other one o7
 

zabbadak777

zabbadak777
sallymorganmoore said:
Hellooo, I've edited thread with more thoughts as we carry on debugging into this.
Honestly, thank you so, so much for your patience. You're utter stars.
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R (1).png
 

Cmdr Robert Saint

C
I'm able to logon to Horizons and all looks good but when I try logon to the Frontier store it fails. I was able to logon to this forum however with the new account.
I've tried a different browser and tried to reset the password but no luck. Any ideas before I log a ticket with support? I'd like to add Odyssey on and I beleive the way to do that is to buy it on the frontier store.
 
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