^^^This is so pathetically true. How can you charge that kind of money for cosmetics and then offer zero support for one of the platforms. I too bought a TFRP, got sick of having to unlock and lock the twist rudder with a screwdriver, so I returned it. Support had nothing helpful to say. My big hangup is having to play this game 100% on HOTAS, navigating the menus with the hat switch becomes seriously painful.
Every question I send FDev gets a muted or delayed response, multiple unhelpful jabs, and in this case ultimately something like "sorry maybe you can contact Sony?". I work at a niche tech company, and we would never in a thousand years treat our customers or design approach this way. It's beyond tasteless and unethical. At first I was unsure how there could be so much negativity in one community, now I know.