Please ensure to send crash reports if they pop up after a crash as this sends us all the information we need to investigate the cause of the issue.
Furthermore, can you provide me with a DxDiag report?
- If you are running Windows 7 or higher, go to your TaskBar.
- Click on, "Start Button".
- Click on, "Run".
- In the pop-up window enter DxDiag and hit ok.
- The DirectX Diagnostic Tool pop-up window should appear.
- Click on, "Save all information".
- "Save As" window should be present.
- Click on, "Save" (The file should be saved to your desktop as DxDiag.txt)
- Exit the DirectX Diagnostic Tool.