This is the attitude that troubles me, not just in this case, it could apply to anything in life. I get that you can't compare apples and oranges (aka a game still under development and a 1 year old game). But this comformism when something is clearly wrong... Not trying to be demagogical here but if people had never requested, demanded or complained we'd still be dealing with the same poopoo as years ago in all aspects of life.
I don't think asking for better communication or community engagement in this case is out of place. I don't think people should just accept something when it clearly needs improvement. Not the right way to look at things in any industry specially if you're on the customer side. Just my thoughts, huh.
Great, a preach. Also great to compare just a video game with other situations. People make different distinctions in different situations, but sadly - judging from your own comment - I don't think you understand this.
Generalizing like that, just a horrible attitude.
I would hardly call it asking in the last couple of months. Definately not constructive criticism. Mostly "why I'm not getting what I want?'
And even if they are replying to a question, people are still unable to cope with that answer. (never seen that on a gaming forum to this extend)
And if some people would really disagree with the Frontier approach, they wouldn't buy their DLC. So i don't think it's that big of a problem. At least take a stand.
The customer argument: I agree with Planet Zoo base game and released DLC should be working correctly.
Bugs and missing Frontier advertised features should be addressed, the issue tracker could need an upgrade to help with the support of that.
I mentioned quite often that they could improve on that communication but when people are asking for more communication that's not part of the discussion.
But other than that, they could stop support or creating DLC anytime they want. There's no season pass so you didn't pay for anything you didn't receive.
You can expect a customer to do some research before purchasing but complaining after not doing this or not enough, c'mon that's not how you handle things.