I cant believe they didn't react to this in any way yet. This is sheer incompetence on the companys part, if they had a community manager or a marketing team that is worth a cent this whole disaster would not have happened.
Man up Frontier Developments and tell the people that they wont get keys so you can earn the status as the evil company you are. Or stop being shady and deliver the keys to the people who made the game possible in the first place.
Releasing the game on steam and then not being available for 4 days for customer requests when you MUST HAVE KNOWN this would happen is unbelievable stupid, ....or calculated. I doubt the people who made this game are stupid, so it must have been planned to cash in on the Easter holidays and those who are frustrated with the situation and buy the game again.
This is shady business as i would expect it from a garage developer who sells his Gamemaker studio game after he got greenlit by giving out free keys for votes, not business from a company your size who makes a game of this scope.
Call in your decision makers to solve this mess, i don't care if its a holiday or not, you made a steam release, you don't release a game on steam and then be unavailable, thats not how you make a proper release.
And in case this was not a calculated thing, you better fire the ones responsible for this shady and poorly thought through steam launch without announcement anywhere, not even in the newsletter you sent out on the same day.
You should have worked with your community ahead of this launch, giving steam keys to your Kickstarter backers first in form of a early launch phase to test the steam features and integration, then you should have launched on steam proper and gave everyone who bought it before, the option to request a steam key if they want that. Thats how you involve your community, and everyone would be happy and excited and only have goodwill for you and your game.
But no, you decided its easier to cash in on a Easter weekend and pull off this embarrassing bad publicity earning surprise launch without announcement or support in any way or form. It really shows the face of the company we have to deal with here.
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It is sad to see the reactions of the people in this forum, this community is full of people who for some reason hate steam and who attack anyone who has the audacity to speak up and say that he is not happy with the game or that he wants the game he has already bought on steam.
Some of your Veteran members also make hunts for "steam kiddies" and kill any new players who spawn and continue to kill them to make the game unenjoyable for them. Its not hard to find proof for how toxic these forums are. Many of the people here seem to be locked into a "Us vs. Them" thinking and that they are superior and the only ones able to understand and appreciate THEIR game. Its truly sad reading those things and i can not understand such behavior.
They should be happy that the game gets new players and that it is selling well. You would think if they love the game so much they would be wanting it to succeed? Yet they harass and attack new players just because they bought the game on steam.
At least some of your players seem to have good intentions, a few came over to the steam forum to help new players and others would like to write guides to help steam players to get in the game, thats nice but it seems to be the exception sadly.
Jeez calm down mate. How old are you? 10? One of the most ridiculous posts I've ever had the misfortune to read.