If you played the game you won't get a refund, period.
Funny thing is, they are pretty fast on refund requests, but any other Support ticket seems to be ignored for quite some time.
Posting this here, it's from the Steam Community forums and I think that it's the best post about this situation so far:
Originally posted by Stumpokapow
I haven't purchased the game before now and I don't plan to purchase it, but I just wanted to take a minute to note the following:
- The prevailing norm is to release games on Steam at the same time as not on Steam. The relationship with consumers starts on a sour note when you launch separately, because it's difficult not to see the initial launch as being about maximizing profit by denying Steam its cut, and then the move to Steam so quickly after launch as about, having exhausted the game's general demand, time to pick up the latent demand in the Steam audience. I don't think anyone is going to give Frontier the benefit of the doubt because of this.
- The prevailing norm for non-Steam games releasing on Steam is to provide Steam keys for past purchases. Developers on Steam can do so at 0 cost. Everyone can agree that asking a person to purchase a game twice is not a good situation. There are a variety of ways to prevent the keys being generated from being resold. This is not a significant problem and no one is going to believe that it is.
- Everyone on Steam knows they can add non-Steam games to their Steam library, and no one feels this is a good solution. It's really patronizing when developers do this because it comes off like treating the consumers who want the game as Steam as if they're dumb to want it. People aren't interested in Steam-as-launcher, they're interested in full Steam integration. Playtime tracking, achievements, cards, leaderboards, cloud saving, SteamPlay, etc.
Maybe this stuff is not widely known within Frontier because Frontier hasn't released a PC game since Thrillville 2 (I'm a huge fan of that game, by the way). This speaks to the cost of ignoring a platform for so long. It's a pity, because LostWinds, Zoo Tycoon, and Screamride would all be great fits for the platform--and if re-engineered, so would Disneyland Adventures and Kinectimals. But now that you're back on PC, I think you'll find that you will do very well if you take the time to listen, learn the norms of the platform, and serve your audience. If you won't listen to your audience, I recommend you reach out to other developers who seem successful in the PC space and ask them about their experience.
From a PR/Optics point of view, this is a no-brainer situation. Best of luck coming to the right decision in the end.
People. It is Easter. The employees of both Steam and FD are on holiday, as are most of you.
Why don't you go and eat some easter bread and eggs and come back with your demands when someone can actually respond to them?
Well, that sounds mighty convenient for FD, doesn't it?