Everything she described about the game, about carriers, about how they work and what the features are and how they interact with the rest of the game, was accurate. Her insights into why all of that is uninspiring, was well informed and well articulated. And I've had more experience with Elite than I care to admit but I agree with her assessment.
And I agree that such a reaction is predictable, though probably not for the same reasons as you. You think the problem is with her prior experience and who she is. I think the problem is with Fleet Carriers.
She clearly understands the game and how it works just about as well as most anyone else who plays Elite. Many players who understand the game are at a loss as to what to do with a Fleet Carrier, because many of the features of Fleet Carriers are set up in such a way as to negate their own potential benefits. The limitations of the shipyard and commodities market are particularly egregious examples, and well articulated in the article, though of course there are many more which have been discussed at length in these forums.
Continually handwaving away all concerns on the basis that anyone who has a problem with something is just the wrong kind of person for the product is only going to get you so far.