So more than 4 days after they announced they would be turning off the main storyline, more than 4 days after the first request for an idea of timing, more than 3 days since I arrived to find nothing and then posted asking for an idea of timing with what my options were and what do I have?
Well from my perspective I have 3 days of Harley hanging in space doing nothing while Frontier don't even have the common decency to even acknowledge that people have been halted in doing things and are waiting for an idea on timing, let alone actually supplying an estimate.
Good customer service or treating your customers with contempt?
As noted I can accept that things will go wrong, in fact it's pretty inevitable with anything this complex, but it's hardly much to ask for reassurance that the problem is being fixed as soon as possible and be given an idea on timing. After all people have invested a lot of their personal time for a goal Frontier have sold us and now have been forced to remove.
I for one can say I am disappointed with Frontier, not for the problem and the need to take the extras offline, but by the fact that they are ignoring their customers reasonable requests after they have spent hours investing in a plot Frontier have been selling to us.
I will have to resist the temptation of coming back now on every new announcement asking if it will work this time, or will I just be disappointed by another failure with Frontier's reaction being to be to ignore their customers who are disappointed. Without even an acknowledgement of peoples requests after time invested this is very poor.
Well from my perspective I have 3 days of Harley hanging in space doing nothing while Frontier don't even have the common decency to even acknowledge that people have been halted in doing things and are waiting for an idea on timing, let alone actually supplying an estimate.
Good customer service or treating your customers with contempt?
As noted I can accept that things will go wrong, in fact it's pretty inevitable with anything this complex, but it's hardly much to ask for reassurance that the problem is being fixed as soon as possible and be given an idea on timing. After all people have invested a lot of their personal time for a goal Frontier have sold us and now have been forced to remove.
I for one can say I am disappointed with Frontier, not for the problem and the need to take the extras offline, but by the fact that they are ignoring their customers reasonable requests after they have spent hours investing in a plot Frontier have been selling to us.
I will have to resist the temptation of coming back now on every new announcement asking if it will work this time, or will I just be disappointed by another failure with Frontier's reaction being to be to ignore their customers who are disappointed. Without even an acknowledgement of peoples requests after time invested this is very poor.
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