Guide - Reporting a Bug

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Stephen Benedetti

Community Manager
Frontier
If you encounter any bugs or issues go to the dedicated beta Issue Tracker section here (live tomorrow).

What to look out for?
  • This beta will focus on the functionality of Fleet Carriers.
    • We will require people to buy and use Fleet Carriers as they would when they are released into the live game.
    • We will also require people to interact with Fleet Carriers as guests.
  • During the beta, we will be looking to see if there are any additional issues that appear during gameplay. An issues can be an error, defect or fault, that causes a feature to not work as intended.

Reporting using the Issue Tracker
When you go to the dedicated Issue Tracker (Beta) section, you will need to fill out information about the bug or issue you've encountered. Below is an example of how you fill this out:

Step 1 - Your Report
  • GAME - Elite Dangerous
  • VERSION - 3.7 (Beta)
  • PLATFORM - PC
  • CATEGORY - Gameplay/Stability/Audio/Visual/Connectivity/Localisation
  • Enter a title which best describes your issue (i.e. Fleet Carrier isn't accepting commodities)
Step 2 - Check
  • This will check if there is a similar issue already logged. If there is already an issue called 'Fleet Carrier Not Accepting Commodities', then check to make sure if this logged issue is similar before creating a duplicate issue.
  • If there are no similar issues then select the 'Next Step' Button.
Step 3 - Details
  • THE PROBLEM
  • Further Description - When I select the option to sell a commodity, the Fleet Carrier will not accept it.
  • Reproduction Steps - 1. Access the Commodity Market in a Fleet Carrier. 2. Select the commodity in demand. 3. Select sell with the commodity in cargo.
  • Frequency - Always
  • Screenshots - Add any relevant (JPG, PNG) and Diagnostics (XML, LOG, TXT)
  • YOUR HARDWARE
Fill out the details of your machine.
  • Platform Type
  • OS
  • System Memory
  • DirectX Version
  • Graphic Card
  • Processor
  • ADDITIONAL
Fill out any additional information.
  • Region
  • Internet Provider
  • Internet Speed
  • Additional Technical Info

Step 4 - Finish
  • Submit Issue
It is extremely helpful for our team to get as much data as they can, this includes images, or even videos, along with detailed descriptions. You can also help by adding verbose logging to your game.

Here is a guide on how to add the verbose logging lines into the appconfig:

In order to tell Elite Dangerous to create a Netlog file you will need to perform the following steps: If you are currently playing the game please select Save and Exit to exit to the main menu.
This will allow you to access the Network section of the Options menu.

  • Open the Network options menu.
  • Set the option labelled Logging to On.
  • Save and exit to desktop
Please access your AppConfig.xml which be found in the projects folder where you installed the game and open this in Notepad. You'll see a block near the bottom named "Network". Please insert the following lines somewhere in that block -

ReportSentLetters="1"
ReportReceivedLetters="1"
VerboseLogging="1"

Any new network logs produced will now include more detail, which will help us with our investigation.
Please attempt to recreate this issue in-game and then attach the corresponding network log so we can check it out.

  • AppConfig file location (default): C:\Users\username\AppData\Local\Frontier_Developments\Products\elite-dangerous-64
  • Netlogs location (default): C:\Users\username\AppData\Local\Frontier_Developments\Products\elite-dangerous-64\Logs

For additional information, please check the following:
 
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