General / Off-Topic How to communicate with customers

tarragon · Apr 7, 2016

Silly game, company with terrible customer satisfaction track record(still better than fdev). Yet, their message describes the situation, honestly points out problem and fixes. Doesn't take an age, doesn't pkay cold turkey. Shame on you to be schooled by Ubi.

https://www.reddit.com/r/thedivisio...ivision_item_drops_and_crafting_in_update_11/

anikaiful · Apr 7, 2016

And your point is...? Ubi admitting something to be *their* fault is news, that's true. Do try to actually communicate with them and you're better talking with the nearest wall, it'll listen better and has better answers.

Monk · Apr 7, 2016

y'know...Braben admitted they'd made some mistakes.

http://www.pcgamer.com/david-braben-on-arena-and-the-future-of-elite-dangerous/

DB on PC Gamer

“There are missions out there I know almost no players have seen,” he says. “But we haven’t communicated it properly. There’s so much in there, and what we see from play patterns is that many do the same thing over and over. In that cycle, they just don’t get to see some of the variation. I’m not blaming players. We got it wrong.”
Braben adds that even when he was playing the game in a certain way, he wasn’t seeing everything. “I wasn’t making friends with the minor factions. I was missing out on missions. And most players do that,” he says. “It’s a shame, because the missions actually drive you around the galaxy. But if you keep going back to the same place, you won’t venture very far. We need to change the way we communicate that.”

And that's all I'll say in this thread....pass the popcorn

Knot2clever · Apr 7, 2016

The problem with some customers, is you only find out you'd rather not have them as customers when they already are.

Backelaer · Apr 7, 2016

Wow, just had a look at OP's previous posts in different threads, and the question I gotta ask is; why are you still playing, or at least interested in this game?
It's clear you see Fdev as a bunch of moneygrabbing incompetent hacks. While you of course are completely entitled to have that opinion, I can't for the life of me understand why you still put energy into something you hate this much. Something that is meant to offer entertainment no less.

Monk · Apr 7, 2016

Ok, one more, then seriously...

Backelaer said:
Wow, just had a look at OP's previous posts in different threads, and the question I gotta ask is; why are you still playing, or at least interested in this game?
It's clear you see Fdev as a bunch of moneygrabbing incompetent hacks. While you of course are completely entitled to have that opinion, I can't for the life of me understand why you still put energy into something you hate this much. Something that is meant to offer entertainment no less.

Being a hater is the entertainment

lysan · Apr 7, 2016

Knot2clever said:
The problem with some customers, is you only find out you'd rather not have them as customers when they already are.

Amen Brother! Now pass the popcorn.

tarragon · Apr 8, 2016

Monk said:
y'know...Braben admitted they'd made some mistakes.

http://www.pcgamer.com/david-braben-on-arena-and-the-future-of-elite-dangerous/

DB on PC Gamer

And that's all I'll say in this thread....pass the popcorn

This is actually Braben saying: Customers did not do enough to find some missions and we did not communicate it properly, but everything is all right. That is not admitting fault, that is admitting "communication" was not optimal. That is very very different to saying: we failed bgs, we failed interdiction, we failed depth..

FuzzySpider · Apr 8, 2016

Monk said:
y'know...Braben admitted they'd made some mistakes.

http://www.pcgamer.com/david-braben-on-arena-and-the-future-of-elite-dangerous/

DB on PC Gamer

That article is very worrying. David Braben, while a creative man and clearly talented, doesn't seem to understand the modern gaming market at all.

He talks of Arena bringing in people with its low price point, when almost all session based arena shooters (most of them vastly better than Arena because they are dedicated to being that sort of game) are free to play. He talks of people moving from Arena to Elite (although acknowledges "a lot won't"), even though the main game has zero cross-over appeal. People who play Arena in the mood for some pew-pew-pew aren't going to start wondering whether or not to install a docking computer.

The gaming demographic that wants to play Elite is not looking for shallow but are looking for deep. In trying to attract all players to it I fear they may mess things up. That does appear to be the direction the game is heading.