I cannot launch the game…

GabLeVaisseauSangain

G
Hellod , me and a friend brought the game 4 days ago, we wanted to play the game tonight but the game don’t seem to work. We can’t launch it, but players on pc still can so it’s not a maintenance or anything like that. Is anyone facing this problem ? Any solution ? ( I’m on ps5 ). Thanks !
 
GabLeVaisseauSangain said:
Hellod , me and a friend brought the game 4 days ago, we wanted to play the game tonight but the game don’t seem to work. We can’t launch it, but players on pc still can so it’s not a maintenance or anything like that. Is anyone facing this problem ? Any solution ? ( I’m on ps5 ). Thanks !
Click to expand...
Playstation servers seem fine at the moment; It's probably worth reaching out to FDev support to diagnose the issue that you are experienceing.
 
Title: PS5 - "An unexpected error has occurred" after successful PSN account linking
Hello everyone,
I am trying to play Elite Dangerous on PS5 (downloaded via PlayStation Plus Extra), but I cannot get past the account linking process.
What happens:
  • Elite Dangerous starts normally.
  • The browser window opens.
  • I can successfully log in to my Frontier account.
  • My PlayStation Network account is shown as linked in the Frontier User Portal (I see the "UNLINK" option).
  • After confirming the login/linking process, the game returns: "An unexpected error has occurred. Please try again. If the problem persists, contact Frontier Support."
What I already tried:
  • Reset Frontier password
  • Verified email address
  • Unlinked and relinked PSN account
  • Restored PS5 licenses
  • Restarted PS5
  • Completely reinstalled Elite Dangerous
  • Confirmed that only one PSN account exists on the console
The issue remains exactly the same.
Has anyone experienced this recently on PS5 or knows a possible solution?
Thank you very much for any help.
 
maurist405 said:
Title: PS5 - "An unexpected error has occurred" after successful PSN account linking
Hello everyone,
I am trying to play Elite Dangerous on PS5 (downloaded via PlayStation Plus Extra), but I cannot get past the account linking process.
What happens:
  • Elite Dangerous starts normally.
  • The browser window opens.
  • I can successfully log in to my Frontier account.
  • My PlayStation Network account is shown as linked in the Frontier User Portal (I see the "UNLINK" option).
  • After confirming the login/linking process, the game returns: "An unexpected error has occurred. Please try again. If the problem persists, contact Frontier Support."
What I already tried:
  • Reset Frontier password
  • Verified email address
  • Unlinked and relinked PSN account
  • Restored PS5 licenses
  • Restarted PS5
  • Completely reinstalled Elite Dangerous
  • Confirmed that only one PSN account exists on the console
The issue remains exactly the same.
Has anyone experienced this recently on PS5 or knows a possible solution?
Thank you very much for any help
Click to expand...
Hi, I have exactly the same problem as you. When I try to log in, the following message appears: "An error has occurred."

I've tried everything, but nothing changes. It still doesn't work, and it's been like this for two days now. I've even sent emails to support, but no one is replying. I only have one thing to say: "HELP!"
 
Lerital_Ritano said:
Hi, I have exactly the same problem as you. When I try to log in, the following message appears: "An error has occurred."

I've tried everything, but nothing changes. It still doesn't work, and it's been like this for two days now. I've even sent emails to support, but no one is replying. I only have one thing to say: "HELP!"
Click to expand...
Hi,
Thank you for replying.
I am experiencing exactly the same issue on PS5. I have already tried:
  • Resetting my Frontier password
  • Unlinking and relinking my PSN account
  • Restoring PS5 licenses
  • Restarting the console
  • Completely reinstalling the game
Nothing helped.
My PlayStation account is shown as linked in the Frontier User Portal, but Elite Dangerous still returns the same error.
Since at least two of us are experiencing the exact same issue, I am starting to think this may be a Frontier-side problem rather than an individual account issue.
Let's keep each other updated if either of us receives a response from Frontier Support.
 
maurist405 said:
Salut,
Merci d'avoir répondu.
Je rencontre exactement le même problème sur PS5. J'ai déjà essayé :
  • Réinitialisation de mon mot de passe Frontier
  • Dissocier puis associer mon compte PSN
  • Restauration des licences PS5
  • Redémarrage de la console
  • Réinstallation complète du jeu
Rien n'a fonctionné.
Mon compte PlayStation est bien indiqué comme lié dans le portail utilisateur de Frontier, mais Elite Dangerous renvoie toujours la même erreur.
Étant donné que nous sommes au moins deux à rencontrer exactement le même problème, je commence à penser qu'il s'agit plutôt d'un problème lié à Frontier qu'à un problème de compte individuel.
Tenons-nous mutuellement au courant si l'un de nous reçoit une réponse du support Frontier.
Click to expand...
OK
 
I installed the game on my PS5 today, and it's giving me an error when connecting. I've tried everything else. I'm waiting...
 
If you can't connect or play then I'd create a support ticket (if you haven't), for some reason its difficult to locate but this is the site everyone points people to so I believe it's the right one:

Main Menu

app.formcrafts.com app.formcrafts.com
 
You must log in or register to reply here.
Back
Top Bottom