I need HELP! Cannot install game.

[BombSquad]

Ok,
Newbie obviously. I didn't get the Beta, but I did recently purchase the so called full release of Elite Dangerous. I installed the ED launcher and through that had no problem installing the Combat Training Demo. However, when I try to install the full version of Elite Dangerous I get the following error

"There is no disk in the drive. Please insert a disk into drive/Device/Harddisk4/DR4."

First: I was under the distinct impression that the $60.00 U.S. I paid for Elite Dangerous was a downloadable content version, meaning there was no disk being sent to me. In fact, there is absolutely nothing to indicate that there is a disk involved with my purchase. It says, "Download here".
Second: I do not have a Harddisk4/DR4. I don't even know what that is, but it sure isn't a drive on my computer.

So I am left with nothing but the demo version and $60.00 less in my bank account. I submitted a ticket to support, and lo and behold, no answer. Does anyone have any idea what the problem is and what I can do about it?

Here is my support ticket number just in case someone from the developer actually views this post.
[h=1]TICKET #00000024450[/h]Please Help; I wanna play my game

 

[gozulio]

Elite is obviously pointing to something, do you by chance know what is assigned to "/Device/HardDisk4/DR4"?
if not then do you have any external hard drives attached to your machine?
because that is basically what the games having an issue with, is that device.

...or what he said
VVVVVVVVVVVV

 

[rdizz]

Sounds like you may be trying to install into the wrong drive. When it ask you where to install make sure it's your C:

 

[Muthax]

~reserved~

wot??

OP have you tried the support FAQ?
https://support.elitedangerous.com/kb/

Also, there is a support section on these forums, I'd open a thread there

 

[BombSquad]

?

~reserved~

If you are suggesting that I reserved the game but did not purchase, you would be incorrect.

 

[Asp Explorer]

Run a check disk on your drive and make sure you have a backup of all your important stuff - your disk might be about to die.

 

[BombSquad]

@ rdizz

Sounds like you may be trying to install into the wrong drive. When it ask you where to install make sure it's your C:

rdizz,
I never get an option to choose a drive of any sort. When I click on Elite Dangerous in the launcher and then the install button, that error appears immediately. If I try to "continue" it just crashes the launcher. I downloaded a new copy of the installer for the launcher and re-installed; same problem.

 

[ste]

I would do a complete uninstall and redownload it from the store and only install the main game, see if that helps.

 

[gozulio]

wot??

If you are suggesting that I reserved the game but did not purchase, you would be incorrect.

snagged the first comment slot, i was holding onto a thought but didn't have it ready yet, so reserved the slot while i (tried to) put it together.

 

[BombSquad]

wot??

OP have you tried the support FAQ?
https://support.elitedangerous.com/kb/

Also, there is a support section on these forums, I'd open a thread there

I submitted a ticket through the support section you mentioned.

I was struggling to find the support section in the forums. Not sure why, but I cannot seem to locate it. That was my reason for posting here for now. I'll keep looking for it; unless you can pop a link in? :-D

 

[rdizz]

rdizz,
I never get an option to choose a drive of any sort. When I click on Elite Dangerous in the launcher and then the install button, that error appears immediately. If I try to "continue" it just crashes the launcher. I downloaded a new copy of the installer for the launcher and re-installed; same problem.

Doesn't ask you where you would like the game installed?

 

[BombSquad]

Run a check disk on your drive and make sure you have a backup of all your important stuff - your disk might be about to die.

Did that already just to be sure. My PC seems to be in good order. I appreciate the tip though.

 

[Muthax]

Here

https://forums.frontier.co.uk/forumdisplay.php?f=50

Also
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_21812053.html

you have a removable disk?

 

[BombSquad]

I would do a complete uninstall and redownload it from the store and only install the main game, see if that helps.

I tried that; same error unfortunately. Thanks for the advice though.

 

[Tiamat]

First: I was under the distinct impression that the $60.00 U.S. I paid for Elite Dangerous was a downloadable content version, meaning there was no disk being sent to me. In fact, there is absolutely nothing to indicate that there is a disk involved with my purchase. It says, "Download here".
Second: I do not have a Harddisk4/DR4. I don't even know what that is, but it sure isn't a drive on my computer.

You are correct in that there is no disk to supply to you. The issue is down to your computer not being able to find a disk drive it is expecting (that name is an internal one that you won't see elsewhere) and this can be down to your screensaver believe it or not. If you have used a CD for photos and set those photos as your screensaver it can cause this issue in some installers. First try changing your screensaver by right-clicking your desktop, selecting Personalise and then changing the screensaver on the bottom right and see if it fixes it.

If that doesn't work you may try to change the photo screensaver path in your registry if it exists.

Click Start, type regedit in the search box, and then press enter.

Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows Photo Gallery\Slideshow\Screensaver

If screensaver is mentioned there in the settings, then on the right hand side you will see "FolderPath". The entry for folderpath should be C:\Users\Public\Pictures\Sample Pictures\ and if not change it to this. Reboot and that should fix it but let me know if not. Posts tend to vanish off to page 10 pretty quickly so drop me a PM if you need to.

Support are absolutely swamped at the moment unfortunately due to a combination of things and the recent holidays but they are getting more staff in to deal with the backlog (which they couldn't do over the holidays). They are making progress getting response times back to what they were before xmas though.

 

[BombSquad]

Elite is obviously pointing to something, do you by chance know what is assigned to "/Device/HardDisk4/DR4"?
if not then do you have any external hard drives attached to your machine?
because that is basically what the games having an issue with, is that device.

...or what he said
VVVVVVVVVVVV

That directory doesn't exist on my computer.

- - - - - Additional Content Posted / Auto Merge - - - - -

Doesn't ask you where you would like the game installed?

Nope. Just goes right to the error message.

 

[ste]

It sounds like a hardware related problem to me.

Have you tried installing it in safe mode.

 

[BombSquad]

Here

https://forums.frontier.co.uk/forumdisplay.php?f=50

Also
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_21812053.html

you have a removable disk?

I do have a removable disk, but it isn't the directory which appears. That directory doesn't exist on my computer.

thanks for the links. So far, I haven't found anything helpful. What a drag.

 

[Asp Explorer]

Try making a new user, logging on as that user, and running the installer.

 

[Muthax]

I do have a removable disk, but it isn't the directory which appears. That directory doesn't exist on my computer.

thanks for the links. So far, I haven't found anything helpful. What a drag.

Forget the directory, have you tried putting a disk to see if it changes the error or it tries to install to it?