Brett C
Frontier
So you'd prefer noise over signal regarding community postings/interactions? Just curious to know. [happy]
Next update?
- Thread starter jeunekeum
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So you'd prefer noise over signal regarding community postings/interactions? Just curious to know. [happy]
Wow I don't understand people we where told 4-6 weeks per phase. We report some bugs and do I expect someone to post got it or spend time fixing the problem. I want the problems solved not tid bits that might come 4-6 months from now. We where told when our next phase starts on the 24th of May. Again I want them to eliminate as many bugs / issues before I dl the next phase. If we get something before than great it was unexpected not demanded. If you expect nothing out of someone or something you're never disappointed. I mean I get away from the alpha and not play all day everyday. Just my .02
Which is why we've requested several times that we hear from the team about what you guys have talked about changing based on the community's suggestions. I'm not saying you should come in and respond to every single thread, but after weeks of no communication I do expect some type of info about what you guys are working on in response to what we've suggested. It's not too much to ask, and it's something I honestly feel we all deserve.
Having a bit of a back and forth is also how things can be brainstormed out and can make the game much better in the end. For instance, you guys have pretty much admitted that you thought the path system was good enough at release, yet here we are after many complaints about it and you realized that maybe it wasn't up to par with what you wanted in the end. And I say this as someone who does creative work all the time, you do get blinded about what you're doing, even in a group setting. Having outside people's angles and inputs on things can help tremendously with improving the game, or even just spark thought processes within the group. And that's on top of making the community truly feel part of shaping this game - which from a pure marketing position is absolutely a positive.
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I'm sorry, but this one of the silliest post I have ever read with regard to customers and fans simply asking for inclusion, updates, and a conversation with a company. Most companies and businesses would kill to have the customer base pay to test a game for them and offer free feedback and testing. Most companies would kill for a customer base to be this involved and caring about a soon to be released product.
I'm not sure what they teach you in business school in England, but here in the US, it's not this. You should be thankful for your customers, not threatening them. It's embarrassing, and I'm saying that from a business aspect.
What you call "noise" many of us call simple human interaction and conversation. As a community manager I would think you would understand the difference. Client relations is kind of a big deal in business.
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Definitely agree, that left a very bad taste in my mouth... No one is forcing anyone, however as consumers, and basically alpha testers of your (very expensive) product, we should have the ability to voice our concerns about these things.
While I haven't had a problem as I assume they read our stuff. I will say that Frontier should post stuff here officially before posting on Facebook and other sources. We are the most vocal and active supporters.
and the thing is, the people here are not just customers, not just paying testers, but they are also your future sales team. Games are not sold in brick and mortar shops anymore. Games are sold by excited, enthusiastic players using social media. Be in Facebook, blogs, youtube reviews, Steam reviews etc. . Its sold via "word of mouth", so why would you not want to keep everyone "involved' happy, enthused" . The biggest thread in your forum is this, its a warning sign asking you not to forget about your early adapters, your fans, your customers... its quit simple to fix, we have suggested to you what we need and it isnt telling us to ' Sit down, shut up, and be happy when we decide to share something with you"....
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And now Frontier is a self-publisher they really need a strong Public Relation expert. Because when they contracted with a publisher, PR is something the publisher took care of or at least should have.
Brett C
Frontier
Myself and the moderation team aren't stopping you from voicing your concerns/feedback. [yesnod]
The reference i made was in part due to people continuously poking at the other game company (making that other game) to get info rolling out... albeit much like pulling teeth. I never want to get to that state here, please do understand that. At the same time, I do not want to say "ah yes! this ItemX will be in the game on AlphaC", then get burned on it later down the road. [happy]
Just like no one is forcing you to release anything. We're still not talking about you showing off ItemX, we're talking about having a discussion about the game's development pretty much. What features you guys are thinking of changing/updating/implementing based off of the feedback we have given you. That's it. Like I've said before, you have the opportunity to create one of the best games in the sim genre that has ever come out - but you can't do it with a bunch of issues that were present in 2005 and is still present but that you feel is ok to be there. That's where you have to open things up for discussion and see what the community has to say, respond back to us, and have a back and forth. That's how you grow as developers and that's how we grow in numbers as a community.
People were poking the other company because they released a trailer that looked like it was made on a Commodore 64 and then went completely silent. As well as broke a million promises along the line (and basically stole people's money, but that's a whole different story). You guys have a solid product here, and you have to understand the difference. It's not that we want you to show off things that we can drool over, we want to have a voice because last time we didn't have a voice and we got absolute crap as a result. And I think that's what upsets people the most about the lack of communication.
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Brett C
Frontier
I know it sounds silly, I know it sounds like a tread of ignorance from me. Please do understand that most of our news releases and "content drops" generally coincide with large gaming events. For example, EGX, or E3 and GDC. Content releases and general news releases are something that is not in my court to decide on. I know it's not ideal for our social communities and forum community; but that's just how things are right now. I'd absolutely love to get this game super hyped up on reddit and on popular gaming news websites every week in and out... But i know that doesn't happen without content to post about and to hype people up with.
Honestly not trying to threaten people, I am sorry if i come across with that undertone/general-tone in my posts. [sad]
I'm not forcing Frontier to anything, it's very strange the way you said it. I understand your point that you don't want to give info that you're not sure about...
But it's strange to know things by other website instead of having these infos here. I was hoping to be part of this great product, but I don't have this feeling right now, because Frontier remains silent. I don't ask for many posts, but the team is working on some feedbacks from the community I'm sure, but what feedback?
The team is reading the feedback, but what feedbacks change the way you shape the game?
It would be great to have the feeling to be part of the project, not only wait between phases...
But it's strange to know things by other website instead of having these infos here. I was hoping to be part of this great product, but I don't have this feeling right now, because Frontier remains silent. I don't ask for many posts, but the team is working on some feedbacks from the community I'm sure, but what feedback?
The team is reading the feedback, but what feedbacks change the way you shape the game?
It would be great to have the feeling to be part of the project, not only wait between phases...
Thank you for the reply and I understand its not all in your control , but many of us post here so that some of the decisions makers perhaps can see the natives are getting restless.
Not to go on too large a tangent but I went to E3's back when they first started (and CES show before that), I understood the need for them back then when the internet wasnt a thing yet, and magazines was the medium of choice for news distribution in the industry, but a lot has changed since those days 20 some years ago. Consumers and customers are now reachable 24/7 365 and we are right here. Why try to shout above everyone else a few times a year at events that are left over relics from a game magazine era that is long gone?
You have what looks to be a great product, don't be afraid to show it off, " if you got it , flaunt it" the old saying goes.
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Brett C
Frontier
Yeah, upon re-reading back on that post of mine now - I misread and took the post the wrong way. [ugh]
Which information exactly are you referring to? Our weekly / weekend social media postings of concept arts, renderings and ingame items? That's something I know i've dropped the ball on posting here on the public section of these forums. We get it posted to the CHC as soon as possible however. As for live streaming planet coaster, I know we had a chat about that this past week - that's something in Ed's (Community Media Manager) ballcourt. I'd personally like to get the ball rolling on an AMA on the planet coaster subreddit along with a Q&A here on the forums here soon.
A lot of feedback for planet coaster, the largest complaint (if you want to call it that) and feedback that we've had thus far outside of client performance is path placement in the game, mainly with it being very finicky on placement and can be difficult to work with with it's snapping. It's on the radar to be worked on.
I'm excited for the update! Well I'm already excited with what I have. Ive got no problem waiting
I think Brett is doing a fine job in trying to appease the masses, remain civil, and keep fans calm. Frankly I am surprised that this thread has not been locked yet, however I am almost certain that they are quickly trying to locate that option as of now! [haha] I kid.
It is still just my opinion after reading this thread that until the weather turns colder the updates will be painfully slow and the profits high. $75 is staggeringly expensive but I am fully prepared to start supporting this game when the terrain ( at the very least the water ) has been worked out. This is just a personal preference. The game is truly beautiful and I'm super excited to see what drops in late May.
It is still just my opinion after reading this thread that until the weather turns colder the updates will be painfully slow and the profits high. $75 is staggeringly expensive but I am fully prepared to start supporting this game when the terrain ( at the very least the water ) has been worked out. This is just a personal preference. The game is truly beautiful and I'm super excited to see what drops in late May.
As to the other game stealing, No sooner had Frontier announced the Zipper ride then the other game's team announced they had the Zipper. Plus there were several things that they changed a litle, but essentially copied from that other Theme Park Simulator (albeit the one I am referring to now will not have money management, but will have everthing else).
Vampiro
Volunteer Moderator
I guess thats exactly what we wanted to know [tongue] Just a sign at what's being done with our feedback.
On the other hand i have to say i 100% agree about not talking about things and features that aren't confirmed yet. Now people complain about not getting a response, but even more people will complain about being dissapointed by hinted features that never make it in the game (i can already see the thread's "Frontier has been lying to us") ... So up untill here, i fully agree.
But i would love to see some more responses from you guys as well, it doesn't even have to be about the game itself but can be about the Alpha experience as well :
- Are there more or lesser bugs then expected ?
- Which area get the most complaints/requests and is there being worked on?
- What do you think about the creative things that are already being build? (Is everything being used as you "envisioned" it?)
- Whats the general "spirit" in the team nowdays? Does it have it's affect on the team? (Since the game has gotten overwhelming positive feedback since the alpha)
- etc etc
Those kind of answers are feedback as well, without having to talk about the game itself all too much. And personally, those are also things that makes "us" feel part of the game.
And please don't forget that it IS kinda silence right now, we didn't have a Q&A session in a long time, no dev. diary and no livestream since the alpha... Im not saying we should have one (as i believe you will have your reasons to not do it) but when looking at the whole PC timeline, this is the most silence time we had in month's, while people expected the "communication train" was really on a roll and would continue to do so after the Alpha.
Just my 2 cents.
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Nope, not so recently that people didn't start commenting there also.
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Yep. We were asked to test and provide feedback on buildings and paths.
Having being invovled in the Elite Beta, the weekly newsletters were a intresting read, so I won't complain about communication, I understand the way they are handling this game, in stages. The with EA/Betas you get people who want to support/test the game and give feedback, or people who just want to play the game early and overlook faults.
Because the Alpha is polished (not manually unlocked coasters) most people won't provide feeedback at this stage the next stages there will more bugs/problems. People need to be paitence as look at the amount of trouble RCTW has got as everything is comming soon and the current bulid is fundementally broken. I have some concerns with PC, but I am trying not to overplay it as I don't want to burn out.
I agree the pathing system need tweeking, but still better than the other coaster game.
Also the mess Frontier got into the reguarding the offline aspect of Elite I can see why there are cautious or revealing too much at this stage.. A email or blog just responding to the reception of the Alpha would be nice.
Because the Alpha is polished (not manually unlocked coasters) most people won't provide feeedback at this stage the next stages there will more bugs/problems. People need to be paitence as look at the amount of trouble RCTW has got as everything is comming soon and the current bulid is fundementally broken. I have some concerns with PC, but I am trying not to overplay it as I don't want to burn out.
I agree the pathing system need tweeking, but still better than the other coaster game.
Also the mess Frontier got into the reguarding the offline aspect of Elite I can see why there are cautious or revealing too much at this stage.. A email or blog just responding to the reception of the Alpha would be nice.
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