So I entered into a contract with Frontier as follows. If I linked my account to Twitch and watched three hours of terminally boring gameplay then I would get some 'drops' such as coloured engine thrusts and lasers.
I did all of this and nothing happened. When I reported it, Juice (as they are too worried to put their real names it seems) said basically tough luck implying I had not followed the instructions or something.
I cannot expect a refund after so long playing but I can cancel the upgrade, uninstall as enough is enough, and tell people how crooked they are.
Shame really, with over 500 million saved and the best ship in the game fully upgraded. Ah well. The question is whether to refer this as a breach of trading standards as you cannot make an offer in this Country and then break it because you simply cannot be bothered.
Wow, what an impressive misunderstanding of UK contract and consumer law.
First of all, it was a giveaway, not a contract. Nothing about Twitch Drops are legally binding in any way.
Taking part in such a giveaway does not guarantee the quality of the content you're watching. I, for one, rather enjoyed the streams in which these drops were activated. But, to each their own...
The first time I did the Twitch Drops, I made a mistake. I misunderstood what I had to do. I linked my Frontier account to Twitch, I took part, and I claimed the drops on Twitch, but they did not appear in-game. It turns out that I also needed to go to twitch.frontierstore and claim them on there
as well. For the second stream, I did this and it worked. I now have all the drops in-game.
So, perhaps, instead of getting on your high horse, you could consider the idea that Frontier Support were correct and you missed a step. It is easily done.
One thing this situation is not is evidence of Frontier being crooked. User error is not their fault.
It's also not a breach of trading standards, because they weren't selling you anything.