Notice Scan data bug fixed

Just did about 600Ly, and everything seems to have stuck. Also, everything I have scanned (that I have checked with my EDDiscovery logs, anyway), seem to be all good.

Z...

This is what I was waiting for, confirmation from a CMDR. Time to start working on my exploration rank again :)

thanks
 
Here's another example from 2 mins ago of the "main star not showing" phenomenon.
Screenshot_0002.jpgScreenshot_0003.jpg

Had jumped into this system, no initial scan happened. Did the discovery scan. Initial Star only selectable by the System Map.
Flew out a bit, logged out, logged back in, Star still only selectable by System Map. It doesn't exist according to the Nav Panel, or as a selectable target from the HUD.

To clarify, in image one, I was only able to select the star as a target from the Sys Map, I didn't select it as a target (and was unable to) from the HUD itself.
 
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In addition, all of the data after the 1.4 update should now be completed.

If you have any issues with the above then please contact support with as much details as possible.

In addition there were some people mentioning that they were missing data from before the update. This is still being investigated and we will update this thread as we have more information.
I just spot-checked some of the same systems, scanned on (e.g.) 5 October. Still shows as unexplored. Since the restore efforts are getting us nowhere, time to reach out to Support.

We have been sitting parked in the same spot for a week now. We were multiple-hours-daily players, and we have barely touched this game since this bug came to light for fear of losing a huge part of this trip's data.
 
Another update added.
Great. Super. But how about next time you update first post, then actually post the update here (not just say you updated first post) and link to it, as is the common friendly way to share information.

Its really annoying to read that update has been made but then you have to go find it yourself.
 
If Zac was referring to a different thread...then I could understand the irritation....however, he is referring to the first page of this thread so we don't have to "search" for it...there is a link to the first page - click on "First"
 
Here's another example from 2 mins ago of the "main star not showing" phenomenon.

..and then comes the rain. lol. Guess I'll stick to rank grinding for now.

- - - Updated - - -

If Zac was referring to a different thread...then I could understand the irritation....however, he is referring to the first page of this thread so we don't have to "search" for it...there is a link to the first page - click on "First"

But it would be nice if they date-stamped the updates..
 
I just spot-checked some of the same systems, scanned on (e.g.) 5 October. Still shows as unexplored. Since the restore efforts are getting us nowhere, time to reach out to Support.

We have been sitting parked in the same spot for a week now. We were multiple-hours-daily players, and we have barely touched this game since this bug came to light for fear of losing a huge part of this trip's data.
Yeah, that's harsh.

Your sig is sadly appropriate though
 

Michael Brookes

Game Director
I just spot-checked some of the same systems, scanned on (e.g.) 5 October. Still shows as unexplored. Since the restore efforts are getting us nowhere, time to reach out to Support.

We have been sitting parked in the same spot for a week now. We were multiple-hours-daily players, and we have barely touched this game since this bug came to light for fear of losing a huge part of this trip's data.

We're still looking into missing data from before the update.

Michael
 
Another update added.

Thanks,

Zac
Thanks for the update Zac.

Do you know if it is ok to sell exploration data now?

For me (as I am holding off from going back into the void) it would only be newly scanned data from unexplored (by me) systems in the populated bubble.
 
Thanks Michael
I am sure this is frustrating on your end - but it is extremely frustrating on our end....
I have taken to this game like no other and enjoy it immensely....but even immense enjoyment has it's limits when frustration creeps in...
 
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Just found another interesting feature. Please see if it affects you too when entering systems in the GalMap.

When searching for 'Flya Eohn XS-W b20-0' the navigator homes in on 'Flya Eohn XS-W b20-1' instead. I tried it out with several other zero endings and all searches homed in on the next higher digit, so mostly '1'.

New feature?


 
UPDATE:

Hey everyone.

Quick update for you all from the dev team.

The bug with new scans not going through should now be fixed. Exploration data should now be working as intended.

In addition, all of the data after the 1.4 update should now be completed.

If you have any issues with the above then please contact support with as much details as possible.

In addition there were some people mentioning that they were missing data from before the update. This is still being investigated and we will update this thread as we have more information.

Once again, thank you for your patience.

Zac

Good to hear that the dev team have been working hard to solve this scanning problem. Nothing has changed for me yet. Should I submit a ticket about these 300 systems that I visited and scanned:

252 to 341 not visited - 10/3 17:00
251 to 149 not visited - 10/4
148 to 77 not visited - 10/5
76 to 67 not visited - 10/6
65 to 39 ether not visited, visited but not scanned, visited and scanned but corrupt (planets black or missing) or visited and scanned (OK) - 10/7
38 to 34 either visited but not scanned, visited and scanned 10/8

Everything from 10/10 is still showing as visited and scanned, so that is great :)
 
We're still looking into missing data from before the update.

Michael

Thanks Micheal.

If it helps I posted a system list of my missing data in support ticket 00000075657.(its direct from the netlog files with date stamps) Hopefully knowing some of the systems affected will help track down them and the rest for others,
 
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We're still looking into missing data from before the update.

Michael

Michael/Zac can you please at least acknowledge the issue with the missing Stars/Bodies in the Navigation Panel? Countless threads in here now and not once have either of you two enlightened to us that you're aware of it. Considering it started to happen during this latest unfortunate episode it'd be good to know that you know, as right now it seems we're posting into thin air, thanks
 
Michael/Zac can you please at least acknowledge the issue with the missing Stars/Bodies in the Navigation Panel? Countless threads in here now and not once have either of you two enlightened to us that you're aware of it. Considering it started to happen during this latest unfortunate episode it'd be good to know that you know, as right now it seems we're posting into thin air, thanks
Actually the problem has been there since the last major issue with exploration. I don't know, maybe back in January? I happened to pass by an earlier explored system (LZ Canis Majoris) of mine and only the main star turned up in the nav-panel. Also all of the planets and moons save for the Brown dwarves show up as black bodies. Annoyingly since this system contains my only credited black hole. I also lost a great deal of first finds during that time. Not too bothered about that but it seems some issues lingers on.
I also have a few planets from the last trip showing up as black bodies, and not fully scanned according to the lesser info.
lz_canis_majoris.png
 
Just found another interesting feature. Please see if it affects you too when entering systems in the GalMap.

When searching for 'Flya Eohn XS-W b20-0' the navigator homes in on 'Flya Eohn XS-W b20-1' instead. I tried it out with several other zero endings and all searches homed in on the next higher digit, so mostly '1'.

New feature?

I think that's quite a well known bug and it seems to be systems ending in a hyphen and a single digit.
eg. -1 will go to -10, -11, -12, -13, -14 etc. and then -1 if you keep clicking the search key.
If you're looking for a system ending in -0 keep clicking the search key and it'll eventually cycle to it.
 
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