Notice Scan data bug fixed

I've just updated the launcher again, I suspect with the exact same update that I already installed a couple of days ago, and still the navigation circle is way off my location when I first go into Galaxy Map. I have never had any problem with the primary star in a system not showing up on scanners, or not being automatically detected upon entering the system, as some people have reported, although it does take two or three seconds or so before it is detected. That seems normal to me.

It seems that the corrupt EDDiscovery logs I posted earlier, of 23 misreported systems thousands of light-years from my location that I supposedly visited between 8-10 October, are irrelevant and do not correspond with any actual systems that I visited, as at that time I had stopped playing due to the exploration bug, and didn't visit any systems at all. The systems I did explore prior to 8 October are all present in the log before the 23 corrupt entries and I am able to check them against the System Map in-game, as are the three systems I explored after 10 October, which appear in the log after the 23 corrupt entries.

Straight away I can see that the in-game System Map for the single system I explored on 13 October to test the bug fix agrees with my log perfectly. However the System Map for the system I started out in on 13 October does not agree with my log. According to my log the system has a star with 7 planets, 2 of them with a single moon each, and I scanned the primary star, the first 4 planets and the moon of the second planet. This is what the System Map shows:

Screenshot_0228.jpg

Plainly my scan of the star is not registered on the system. Neither are my scans of planets 1-3 and the moon of 2. I've zoomed in a bit so that it's also clear that the single planet shown here is blacked out. If you click on it System Map shows that it has been scanned and is labelled as the 4th planet. But it looks screwed up.

I explored another 7 systems prior to that on 7 October, and checking the System Map against my logs I see that 2 of these systems are also missing scans, all of the System Maps are missing planets, and 3 or 4 of them have blacked-out planets.

On 6 October I explored 4 systems and the System Map agrees perfectly with my logs.

On 5 October I didn't play. But on 4 October I explored 9 systems, and apart from the system I finished up in on 4 October, the other 8 systems all show up as 'SYSTEM UNEXPLORED' on the Galaxy Map, despite my having scanned all of them.

I didn't play on 3 October either, and on 2 October only explored 2 systems, and on 1 October only explored one. But System Map exactly agrees with my logs for all three systems. I haven't checked back any further apart from one system scanned on 15 September and that was fine too.

So basically after 2 October exploration data is unreliable. I don't care about losing data between 4 and 7 October, but I would like to be sure that I'm not going to lose any more data if I carry on exploring. And what with the other bugs with the Galaxy Map that have come in with the 1.4 bomb, like the map not being centred, like planets disappearing and looking screwy on System Map, like the BACK option having disappeared from System Map, and what with FD's complete lack of explanation beyond: 'Here have an update that doesn't fix the problems, and another one, and another one...' how can anyone have any confidence in the security of the exploration data they gather? Basically 1.4 and CQC have completely ruined the game that players paid millions for. Now I'm going to shout.

ARE YOU LISTENING TO ME FD? WE'RE NOT IN DEVELOPMENT ANYMORE. UNLESS YOU START PAYING US TO DO IT WE'RE NOT HERE TO PLAYTEST AND TRACE THE BUGS IN YOUR FAULTY EXPERIMENTAL CODE FOR YOU. GIVE US OUR GAME BACK THAT WE PAID FOR ALREADY.
 
Hey Guys,

not shure what you guys ment with the scanner not working as it always scanned fine and confirmed the data.

the data i gathered over the sunday/saterdaynight seems to still be lost (from HD 164161 to where i currently am)... any data i gathered hours (fridaynight) before it seems to be unreliable (some stars are are still discovered and some arnt anymore)...
a69fe8f02a76b137bbf9f6de27bc4000.png


as example this image shows a planet and 3 stars.. i scanned all of them when i was there yet now the only thing that has been recovered of that data was the planet (the stars are back to undiscovered)... and the celestial body of that planet via the system map is still gone/corupt or whatever. the planet i went before and after that are all fully discovered again (till my checkpoint at HD 164161 2 jumps later).

not shure what els to tell you but i can confirm not everything has been restored. aspecially not anything from the past weekend.:(
 
Just received this one from Support:

Thank you for contacting Frontier Support regarding the exploration data issue.

I am very sorry to hear you are facing this problem however we are aware of this issue which is under the investigation. We have a thread up on the forums about this which we will update as soon as we have more information about this. Those scans not going through after the update seem to be fixed however what we are still looking into is the pre-update exploration data that is missing.

I do apologize for this inconvenience but please be assured we are doing our best to solve this.

Have an awesome day and let us know if there is anything else that we can do for you.

Fly safe o>

It seems FD is really thinking all post-update data is intact as the answer clearly states that only the pre-update data is under investigation. The only post-update issue for them seems to be "scans not going through".

This is not correct, however. I have missing data from pre-update, yes. The result is not being able to access the System Map here. But I still have corrupted data from post-update, where visited Systems show unexplored, some scanned celestials do show up, but blackened out or thoroughly scanned systems are reduced to zero celestials altogether. I do have intact data from post-update thrown in from time to time but I don't have the time and motivation (anymore) to sift through it.

I will now send them a nice answer to their response and include a .csv file with my recent trip's data. I seriously hope FD acknowledge that there IS a "data missing/corrupted issue" from after the update and that they fix it.

Playing Galactic Civilizations 3 in the meantime. ED is off the table for me for the time being.

Sayonara and fly safe!
A very, very frustrated Explorer
 

Zac Antonaci

Head of Communications
Frontier
Just received this one from Support:



It seems FD is really thinking all post-update data is intact as the answer clearly states that only the pre-update data is under investigation. The only post-update issue for them seems to be "scans not going through".

This is not correct, however. I have missing data from pre-update, yes. The result is not being able to access the System Map here. But I still have corrupted data from post-update, where visited Systems show unexplored, some scanned celestials do show up, but blackened out or thoroughly scanned systems are reduced to zero celestials altogether. I do have intact data from post-update thrown in from time to time but I don't have the time and motivation (anymore) to sift through it.

I will now send them a nice answer to their response and include a .csv file with my recent trip's data. I seriously hope FD acknowledge that there IS a "data missing/corrupted issue" from after the update and that they fix it.

Playing Galactic Civilizations 3 in the meantime. ED is off the table for me for the time being.

Sayonara and fly safe!
A very, very frustrated Explorer

We're hoping the final fix will be going in today. If after that you still feel there is a descrepency send in a report to the support team and we will investigate.

Thanks,

Zac
 
So zac are you going to adress the issue of data being sold within the last couple days that are awarding 1st discoveries but it says validating on the system map not the cmndr name?????? How about that one...it's not just pre patch data that is the issue post patch data as well
 
The support tells me that if the data been sell, there's nothing to do anymore with the lost data. I am now vacantion and did not hope to see any unselled objects to my ship computer.. :(
 
We're hoping the final fix will be going in today. If after that you still feel there is a descrepency send in a report to the support team and we will investigate.

Thanks for the update, Zac.

Just to be sure, is this fix expected to resolve the problem of 1st discoveries still showing as "First discovered by VALIDATING" in the system maps? That issue wasn't in the list of things you replied to.

D.
 

Zac Antonaci

Head of Communications
Frontier
Thanks for the update, Zac.

Just to be sure, is this fix expected to resolve the problem of 1st discoveries still showing as "First discovered by VALIDATING" in the system maps? That issue wasn't in the list of things you replied to.

D.

The "First discovered by VALIDATING" are actually Xbox One players. This is part of the process for merging background sim and something the team will be looking at seperately.

Thanks,

Zac
 
We're hoping the final fix will be going in today. If after that you still feel there is a descrepency send in a report to the support team and we will investigate.

Thanks,

Zac

Excellent news Zac, hopefully once fixed everyone can have a look at the disaster that is the current BGS :( + :p
 
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The "First discovered by VALIDATING" are actually Xbox One players. This is part of the process for merging background sim and something the team will be looking at seperately.

Zac, Sorry - I should have said before in my earlier post, I'm seeing this for a system I scanned on 12th October, and handed in (and got "1st Discovery" for) on 13th October, ie both dates well after the merge. Is there an expectation that discovered on Xbox is generally bugged even for things we are scanning post-merge?

D.
 
Just an update with regards to my pre-1.4 missing exploration data. I didn't keep logs (but I am now) but took a few screenshots of interesting systems on the 4th & 5th of October (before the 1.4 update dropped on the 6th). It was these systems that were showing as unexplored by me even though i'd been there and had the screenshots to show it. It was a pleasant surprise to log in today and find that the 3 systems I had screens for (taken over roughly 2000LY of travel) now show as explored. So that's great news for me as it shows that the missing pre-1.4 exploration data has been restored (maybe only partially, I don't know). I only have a very small sample of 3 systems but all 3 previously unexplored systems are now showing correctly as explored by me. I hope this is also the case for other explorers too. Maybe someone who has a comprehensive exploration log could check their data to see if things have been restored for them too during this time.

With regards to missing post-1.4 data: I stopped exploring as soon as it was evident scans weren't being stored and were lost when logging out. I only started exploring again on the 12th October and everything from that day is showing as it should so far, fingers crossed.

There are obviously still issues for some people as is evident from this thread. The first discovery 'validating' problem is a bit worrying, I'll not be selling any exploration data until there is a clear statement that this has been fixed. It's also pretty annoying that when searching for a system on the galaxy map you're not always taken to the correct system. For example typing in Puekaae OK-A c16-4 actually takes you to Puekaae OK-A c16-40. At first I thought the same data error was occurring as it was showing as unexplored but then I realised that was correct. i hadn't been to that system but the galaxy map had sent me to the wrong system for my search.

Edit: Just seen Zac's post above regarding the validating issue being for Xbox players. Cheers for all the hard work on these issues FD.
 
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The "First discovered by VALIDATING" are actually Xbox One players. This is part of the process for merging background sim and something the team will be looking at seperately.

Thanks,

Zac

Zac, Sorry - I should have said before in my earlier post, I'm seeing this for a system I scanned on 12th October, and handed in (and got "1st Discovery" for) on 13th October, ie both dates well after the merge. Is there an expectation that discovered on Xbox is generally bugged even for things we are scanning post-merge?

D.

It should not be relevant whether the CMDRs are XBox or PC/Mac. The issue here is that CMDFRs are getting 1st discovered notifications when they sell the data, and after that, it is shown as VALIDATING. That makes no sense. Either the system was first discovered by the CMDR or it was not. If it was not, why are they getting the first discovered notification? If it was, why is it being changed to VALIDATING? If you are implying that there is a process of merging the XBox exploration data with PC data that can mean incorrect first discovered tags, then that sounds like what will be perceived by many as a major bug.


--------

Zac: When you post your next "Fixed it" post, please be very clear about the behaviour we should be seeing, so we can check it. There are multiple intertwined issues here, significantly complicated by multiple fixes or part fixes that changed the behavior. Something like:

1) Data prior to (exact time and date the exploration database backup was made): We are unaware of any problems with this data
2) Data for the period between #1 and the drop of 1.4. Exploration data for this time period was not available in the game: systems were shown as unexplored. We now expect the position to be xxxxxxxx
3) Data for the period between #2 and (time of first fix) etc., etc.
4) Data for the period between #3 and (time of second fix) etc., etc.

As it stands at the moment, even those like me that have tried to follow the detail are unsure, and those that are dipping in and out do not have a clue
 
We're hoping the final fix will be going in today. If after that you still feel there is a descrepency send in a report to the support team and we will investigate.

Thanks,

Zac

I'm missing a lot of data from 27/09/2015 18:35 - the last 800 systems is missing from that date and time. Will that be fixed today?
 
I have just docked after a trip to Sag A, I scanned about 300 neutron stars between the 3rd and the 5th of October, so was a bit concerned as since the server upgrade and 1.4 patch none of those systems show as scanned on my Galaxy map.

Having docked I went into the exploration data selling screen and cross referencing with Captains log, the systems I scanned between the 3rd & 5th of October are there, with the correct selling values for neutron stars and black holes. I have to say I am quite relieved:)

I have not sold any data yet, so cannot confirm whether the 1st discoverer bonus is working, I am waiting to see if Frontier sort out the galaxy map tomorrow.

Hope this puts some peoples minds at rest.

Yes, it does. I scanned a lot of NS & BHs in the same period - my systems scanned count has always been correct thank goodness! The uproar about discovery names? meh. I don't really give a damn about graffiti-tagging the galaxy; I only care about the money and the rank! :)

Might I say it's also refreshing seeing some valuable, sane, helpful comments than the steaming piles of entitlement that this issue has lured from their hovels.
 
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I'm missing a lot of data from 27/09/2015 18:35 - the last 800 systems is missing from that date and time. Will that be fixed today?

id say lets wait and see what the update does to our lost data and stuff.
and if there are still problems lets get back here and try to explane it here as best we can.

lets hope next time, they can avoid these problems before they arive in the first place.

Zac, and the dev's good luck.
 
Re-check your missing data CMDR's. Mine is now back. :D
I've just logged into the game to check on the half-dozen missing systems I'd made scribbled notes and screenshots for. I can now access the system map for these missing systems so I'm assuming the missing systems in between are now back. I've done random checks on my route and I now have white system map icons. Obviously because of lack of records for everything on my route I can't check everything but some random systems I've checked on my past route since this bug showed up are now accessible.
.
Looks like all is well again (at least for me) so I'm now happy to warm up the engines on my Asp and continue on my route :)
 
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