The PC reboots when an asteroid explodes

YuGiOhJCJ · Sep 12, 2019

Hello,

I have this bug since I use the Sapphire Nitro+ AMD RADEON RX 580 graphics card.
No problems without it using the Intel graphics card.

To reproduce the bug:
1) Explode an asteroid using the Seismic Charge Launcher
2) That's all
Expected behavior:
The game should be still running.
Current behavior:
The PC reboots.

Reproduced 2/2 times (100%) since I use this new graphics card.

I already installed the latest BIOS for the motherboard (f25), the latest driver for the graphics card (19.9.1), and the latest updates from Windows Update.

Do you know if there is a workaround or a fix please?

Thank you.
Best regards.

Nasc · Sep 12, 2019

Sounds like the charges are a bit over yield.
But that's an odd one.

Ezren · Sep 12, 2019

I would say this should go in bug reports, if anything.

IndigoWyrd · Sep 12, 2019

AMD : Another Malfunctioning Device

There’s a reason they are 60%+ cheaper than Intel....

Leadfoot · Sep 12, 2019

YuGiOhJCJ said:
Do you know if there is a workaround or a fix please?
Thank you.
Best regards.

Move your PC further away from the asteroid before the charges go off.

Vandaahl · Sep 12, 2019

Clearly a hardware issue. I would return this card and try another one.

Vasco Sapien · Sep 12, 2019

Do you have the speakers right next to the PC case?
Sound of the explosion shakes the PC case and causes the poorly fitted video card to move within the PCI_E slot.

(out of the box thinking)

Florenus · Sep 12, 2019

Try reinstalling drivers. I would also recommend reinstalling Elite, clearing cache etc.

jnTracks · Sep 12, 2019

Vasco Sapien said:
Do you have the speakers right next to the PC case?
Sound of the explosion shakes the PC case and causes the poorly fitted video card to move within the PCI_E slot.

(out of the box thinking)

That's not so crazy, if the speakers have a big sub!

Seriously, reseat the card and try again before sending it back... But then send it back.

d8veh · Sep 12, 2019

You could try turning down your graphics settings and switching off some of the effects there.

Sysmon · Sep 12, 2019

Can your power supply handle the card?

S

Ashnak · Sep 12, 2019

My blind guess would be that you're overloading your PSU. Everything is fine, until the asteroid goes bang and the GPU has to actually work for a change. Which means it needs to draw a lot of power. Which your PSU is not inclined to provide.

Lestat · Sep 12, 2019

YuGiOhJCJ said:
Hello,

I have this bug since I use the Sapphire Nitro+ AMD RADEON RX 580 graphics card.
No problems without it using the Intel graphics card.

To reproduce the bug:
1) Explode an asteroid using the Seismic Charge Launcher
2) That's all
Expected behavior:
The game should be still running.
Current behavior:
The PC reboots.

Reproduced 2/2 times (100%) since I use this new graphics card.

I already installed the latest BIOS for the motherboard (f25), the latest driver for the graphics card (19.9.1), and the latest updates from Windows Update.

Do you know if there is a workaround or a fix please?

Thank you.
Best regards.

Question Op did you check to see if your Power supply can handle the graphics card.

Lightspeed · Sep 12, 2019

Turn off the sound, and see if it reproduces?

Sysmon · Sep 12, 2019

Ashnak said:
My blind guess would be that you're overloading your PSU. Everything is fine, until the asteroid goes bang and the GPU has to actually work for a change. Which means it needs to draw a lot of power. Which your PSU is not inclined to provide.

While able to run on 500W, a 550W PSU is recommended for the Sapphire.

S

dubsdj · Sep 13, 2019

Sounds like a power supply issue to me.

Globusdiablo · Sep 13, 2019

YuGiOhJCJ said:
...Do you know if there is a workaround or a fix please?...

Sounds like cpu or gpu is unstable. Try dialing graphics down to the bare minimum. If the game becomes stable then Bobs your uncle.

Rick6549 · Sep 13, 2019

IndigoWyrd said:
AMD : Another Malfunctioning Device

There’s a reason they are 60%+ cheaper than Intel....

Ive had my 860k running with almost no breaks for 3 years, no problems at all.

To OP, try getting a bigger power supply, or underclocking your card a bit so it uses less power.

Navigare Necesse Est · Sep 13, 2019

Did you try turning it on and off?

Phazon Xenomorph · Sep 13, 2019

IndigoWyrd said:
AMD : Another Malfunctioning Device

There’s a reason they are 60%+ cheaper than Intel....

You sound salty that Team Red is kicking Team Blue's butt finally, especially in CPU processors (soon video cards too!, no more Nvidia dominance). Sure there's some issues here and there. But their research division is light years better than Intel or Nvidias right now and actually trying to innovate instead of just jaming in more cpu cores or cuda cores and jacking the price up.

On topic though, could be a driver issue or power supply issue or both. Check drivers again by using slightly older than latest and then if problem persists change your power supply (always use 80+ certified tho)