Newcomer / Intro Twitch drops

Gilandilas · Mar 4, 2021

Hello all, I have linked my steam account with my twitter, watched today´s stream and was directed to the frontier account to claim the drops I already claimed on twitch.

Question:
How do I claim? There are no buttons or interactable areas on the frontier page.
In case I have to contact support, kindly let me know how to.

Thanks.

Lucas Freire · Mar 5, 2021

There is no claim button to me neither.

Hardinho83 · Mar 5, 2021

There is no claim button to me neither.

[VR] Mad Life Crisis · Mar 5, 2021

Is this a scene from Channel 4's Benefits Street?

frans · Mar 8, 2021

Same thing for me, tried to unlink/relink account and no claim button on frontier page.

Hardinho83 · Mar 8, 2021

Just contact customer support about that issue. They‘ll help you. O7

YsBrann · May 5, 2022

Hardinho83 said:
Just contact customer support about that issue. They‘ll help you. O7

I didn t found how to send a support request on the web site , i can only brown already answered question

Chris Simon · May 5, 2022

YsBrann said:
I didn t found how to send a support request on the web site , i can only brown already answered question

Shame you haven't looked at those already answered questions, though.
As faith would have it, there is an already answered request called "Claiming Twitch drops" with detailed walkthrough and troubleshooting.

https://customersupport.frontier.co.uk/hc/en-us/articles/4404302206866-Claiming-Twitch-Drops

And an conspicuous orange button at the bottom of the page saying "Submit request" in case that doesn't help

Factabulous · May 5, 2022

1) Was it this page? https://twitch.frontierstore.net/
2) Did you try scrolling down and clicking on where it says Elite Dangerous?

CMDR Jago Kain · May 5, 2022

To be fair, the UI is terrible. I had difficulty following the instructions for the first Twitch drops and they seem to have made it worse since then.

aRJay · May 5, 2022

CMDR Jago Kain said:
To be fair, the UI is terrible. I had difficulty following the instructions for the first Twitch drops and they seem to have made it worse since then.

I also had trouble with the first Twitch drops and hadn't bothered since then until yesterday where I found the UI to be awkward but not too difficult and once I had made the link it all worked fine.

Para Handy · May 5, 2022

The frontier site side of these drop things is screwed anyway - none of the anaconda stuff shows even though it has been claimed on the twitch inventory page. Just Frontier SNAFU.

Chris Simon · May 6, 2022

Para Handy said:
The frontier site side of these drop things is screwed anyway - none of the anaconda stuff shows even though it has been claimed on the twitch inventory page. Just Frontier SNAFU.

You know how From Software built their reputation and success on making the gameplay of their games as difficult and annoying as possible.
Frontier does the same thing, but with user interface.