Any sort of refund for somebody who died to the collision bug and couldn't afford the insurance? Lost a T9 heavy and I had to go sidewinder - boom 90mil credits gone.
Not getting anyback is a bit harsh....
We don't have an automatic way to refund that case, you'll need to stick a support ticket in.
You must take care of everything and be prepared even if we are talking about bugs. I know it's frustrating and not "right", but a lot of hardcore games with some kind of "ironman" or that heavily punish death suffers from external factors like errors, bugs, stutters, lag etc.