As a previous business owner and operator for more than 50 years of a successful business, have had to make decisions that were not conducive to every single customer. Some of which took years to acquire some of which were customers for years after acquiring. The bottom line to the success of any business though important, isn't customer's complete satisfaction it's the bottom line that determines if a business is successful or not. Not the number of elated, satisfied, etc customer's who always get what they want, when they want, etc.
Video gamer's care about their video game in which they have for example $60.00 dollars invested. And look forward to free updates if and when they ever become available. How much of the original $60.00 is actually the cost vs profit is the business issue not the player. Subtracting the cost from the total provides a profit, reinvesting the entire profit in growth allows their to be additional updates. But though they may be free to the player, they are not free to make, one has to pay from all the profits everyone involved in the additional upgrade at a higher rate because of inflation and the business gets nothing from existing player's for it. A company is more interested in acquiring new gaming customer's than previous because new customer's bring new money, previous customer's don't.
Don't take this the wrong way, and don't take it personal because business is just business. But why would any business listen to a customer base which cost them money rather than spend resources on new customer's whom will invest in the business product. Thus provide the profits to go forward in business.
Video gamer's care about their video game in which they have for example $60.00 dollars invested. And look forward to free updates if and when they ever become available. How much of the original $60.00 is actually the cost vs profit is the business issue not the player. Subtracting the cost from the total provides a profit, reinvesting the entire profit in growth allows their to be additional updates. But though they may be free to the player, they are not free to make, one has to pay from all the profits everyone involved in the additional upgrade at a higher rate because of inflation and the business gets nothing from existing player's for it. A company is more interested in acquiring new gaming customer's than previous because new customer's bring new money, previous customer's don't.
Don't take this the wrong way, and don't take it personal because business is just business. But why would any business listen to a customer base which cost them money rather than spend resources on new customer's whom will invest in the business product. Thus provide the profits to go forward in business.
