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Wooden Support Generation Issue...

Severity
Minor

Frequency
All of the time (100% reproducible)

Area of Game Affected
Coasters

Description
So I have this issue with building wooden coasters... The bug pretty much explains itself in the image. All the supports for the wooden coasters are like this.

Steps to Reproduce
*Not really any steps, i just noticed this when building wooden and hybrid coasters. It didnt go a way even when I reinstalled.
*
 

QA-Matt

Frontier QA Team
Staff member
Hi TrueX,

I am unable to reproduce this on my end.

Please ensure you have updated to the latest graphics drivers.

Also, can you please verify your game files? This can be done by navigating to Planet Coaster in your Steam Library and right clicking -> properties -> Local Files -> Verify Integrity of Local Files.

After you have followed these steps, please let us know if this issue persists.
 
It did not work...

Hi TrueX,

I am unable to reproduce this on my end.

Please ensure you have updated to the latest graphics drivers.

Also, can you please verify your game files? This can be done by navigating to Planet Coaster in your Steam Library and right clicking -> properties -> Local Files -> Verify Integrity of Local Files.

After you have followed these steps, please let us know if this issue persists.
I updated my graphics drivers and my whole computer and the issue still occurs. I also verified my local files and there was nos issue with that. Its just frustrating that previously I had no issues now all of the sudden I have issues...
 

QA-Matt

Frontier QA Team
Staff member
Hi TrueX,

Thanks for getting back to us on the issue.

Would you be able to provide us with video evidence of this issue occurring?

I understand your frustration, and I appreciate your efforts in helping us resolve this issue.
 
Give me about 8 hours, At School.

Hi TrueX,

Thanks for getting back to us on the issue.

Would you be able to provide us with video evidence of this issue occurring?

I understand your frustration, and I appreciate your efforts in helping us resolve this issue.
I will surely post video evidence soon. I will upload on youtube and put the link here.
 

QA-Matt

Frontier QA Team
Staff member
Hi TrueX,

Thanks for the video. While I investigate this issue, could you please provide me with a DxDiag report?

To run a DxDiag report follow the steps below:
- If you are running Windows 7 or higher, go to your TaskBar.
- Click on, "Start Button".
- Click on, "Run".
- In the pop-up window enter DxDiag and hit ok.
- The DirectX Diagnostic Tool pop-up window should appear.
- Click on, "Save all information".
- "Save As" window should be present.
- Click on, "Save" (The file should be saved to your desktop as DxDiag.txt)
- Exit the DirectX Diagnostic Tool.
 
Hi TrueX,

Thanks for the video. While I investigate this issue, could you please provide me with a DxDiag report?

To run a DxDiag report follow the steps below:
- If you are running Windows 7 or higher, go to your TaskBar.
- Click on, "Start Button".
- Click on, "Run".
- In the pop-up window enter DxDiag and hit ok.
- The DirectX Diagnostic Tool pop-up window should appear.
- Click on, "Save all information".
- "Save As" window should be present.
- Click on, "Save" (The file should be saved to your desktop as DxDiag.txt)
- Exit the DirectX Diagnostic Tool.
View attachment DxDiag.txt


There it is.
 

QA-Matt

Frontier QA Team
Staff member
Hi TrueX,

Thanks for providing me with the report.

From what I can see on your DxDiag report, your system doesn't meet the minimum system requirements to play the game.

Please contact our customer support team: [Customer support]
They might be able to troubleshoot any issues you come across regarding your system.
 
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