Stop reading them then. Posts like that just sound unpleasant and make the forums sound like an obnoxious and intolerant place.
Over the last few day's it has been, especially in here.
Stop reading them then. Posts like that just sound unpleasant and make the forums sound like an obnoxious and intolerant place.
With 8 million posts to read, i will just add my view. Online is not a disaster IF THEY MAKE IT EASY TO QUIT/PAUSE when real life intervenes. As an older original elite player with a family I don't have hours of uninterruptible game play time. Just time snatched between real life.
If Elite allows me to play this way cool, if not I have just wasted a bunch of money as not only did I buy it prelaunch but I upgraded my PC to be elite ready too...
In the context of my comment, I'd suggest that the purchase was actually for the final product and people got given the alpha/beta access for free... Wouldn't you?
With 8 million posts to read, i will just add my view. Online is not a disaster IF THEY MAKE IT EASY TO QUIT/PAUSE when real life intervenes. As an older original elite player with a family I don't have hours of uninterruptible game play time. Just time snatched between real life.
If Elite allows me to play this way cool, if not I have just wasted a bunch of money as not only did I buy it prelaunch but I upgraded my PC to be elite ready too...
My link overrules FD policy as it relates to consumer law and clearly demonstrates that FD policy is not enforceable (at least in the UK). Which is why I pointed it out to you, so you would be aware that FD policy and actions are incorrect in denying refunds due to them product being downloaded.
If you don't want to know then that's cool but I just thought you'd want to be enlightened.
The current situation seems to be that they are blanket denying refunds to anyone who downloaded the Alpha or Beta versions and played/tested the game for any length of time. They are (apparently) giving refunds to any backers who never downloaded anything.
Basically, using the Terms & Conditions as a sledgehammer. Whether that ends up being a good way to handle this, remains to be seen...
Yes, don't give up, not until you bankrupted FD and ruined it for everyone else as well.
I just checked the sales page...and it doesn't seem like it.
"Buy the Beta Edition of Elite: Dangerous and get access to all the Beta development stages."
THEN they offer you the full game as an extra once it's completed.
I don't think getting into a legal discussion is going to do anything other than potentially mislead. Forums are not a good place to get legal advice.
In the context of my comment, I'd suggest that the purchase was actually for the final product and people got given the alpha/beta access for free... Wouldn't you?
With 8 million posts to read, i will just add my view. Online is not a disaster IF THEY MAKE IT EASY TO QUIT/PAUSE when real life intervenes. As an older original elite player with a family I don't have hours of uninterruptible game play time. Just time snatched between real life.
If Elite allows me to play this way cool, if not I have just wasted a bunch of money as not only did I buy it prelaunch but I upgraded my PC to be elite ready too...
I suspect FD legal have been busy little bees, checking up on the exact wording, timing of events and so on, and have given their verdict regarding FD's exposure to refund claims. I expect it ran something along the lines of:
-"If they downloaded the beta and we have server logs showing them using it online then our legal position is strong. If they never downloaded the beta or never played it online then they have a case and we should refund them"-
This advice probably took a few days to get together, hence the delay in sending refund emails and the (apparent) slew of refusals or refunds that seemed to start this afternoon.
-
FD's legal team are almost certainly considerably more experienced than anyone on this forum who is not a lawyer.
Originally Posted by Sir Render
If I finally admit that my real name is Gina, I am a lonely 22 year old from Sweden, Would you want to play with yourself or play with me?
I suspect that there are reasons you want to play with yourselves
That is a sticky one, I agree. However, the problem I see (for the FD at least) is that we're talking about Alpha/Beta/Pre-sales here. Ignoring the final product pre-sales (as they're a guaranteed refund). The alpha/beta sales have all been bundled with the final product. So when you pay for alpha/beta access you're actually getting the final product in the package. It's this final product that is "faulty" as it was sold as having an offline mode (this cannot be denied, it's been said by FD everywhere) and they have now stated it will not have offline mode.
So the refunds based on a "faulty download" are not actually for alpha/beta downloads but in fact for the future download of the final product packaged by FD into the alpha/beta sales. Unless of course they suddenly decide to add offline mode to the final product!![]()
My link overrules FD policy as it relates to consumer law and clearly demonstrates that FD policy is not enforceable (at least in the UK). Which is why I pointed it out to you, so you would be aware that FD policy and actions are incorrect in denying refunds due to them product being downloaded.
If you don't want to know then that's cool but I just thought you'd want to be enlightened.
Your receipt will state that you bought the alpha or beta, and that this made you eligible for a free copy of the game when it comes out.
They denied ALL refunds, regardless of who helped them betatest their bugs or not. Same standard message for everyone. This must be what "case by case" means.