What happened to free access to 1 of 5 new ships?

No one has said the mind waiting. Just let us know what we are getting and rough time as to when. IF they did not mean the extra 5 ships why not simply state that in the letter?

As said before there communication to the public has been rubish. They have never answered ONE! of these threads and tried to clear things up they have simply closed them. How is that good communication?
Where did the flat out say the 1 of 5 ships wouldn't be on release? because I have plently of qoute from newsletters that say otherwise.

They could have simply say " The 1 of 5 ships are not in game but we are working our hardest to get them to you asap" but nope nothing.

As for working They can only work a max of 48 hours and are entitled to the same amount of days off as everyone else in the UK (unless you are in the Civil Service) Or you opt out which is your choice no company can force you to do this. No doubt the job is stressful at times, all jobs are but they are no harder than fire fighters or Police officers (those two jobs are clearly more intense) and you don't see them wanting 2 weeks off a xmas or complaining about deadlines for court cases ect. They just get the job done.

game production takes time I'm fine with that. I don't mind waiting until 2016 to get the ships just be more clear about what it is your doing.

Some people might be happy with not getting what they paid for and when they said they would get it but some of us are it is purely an opinion thing.
It was flat out said in the merc edition description, but you had to read and analyze it to pick it up that it wasn't going to be on release.
FD isn't responsible for closing threads in most cases. Mods are, and they're volunteers. they close threads when the threads aren't relevant or are merely bickering, which is what this thread is devolving to, and why I want to wipe my hands of it.

FD might not be the best at communication, but that isn't a represantation of everything behind the scenes. They don't have to tell us everything they're working on, and I'm fine with that. I trust that they know what they're doing and that they do have a schedule for when things will be released. I don't expect them to share that schedule, because if something were to happen that would cause them to push it back, the uproar on the forums would be ridiculous.
 
I backed at KS stage, and honestly, I am more than happy with what I got. Don't need anything more for free, but if it comes it will be a bonus. FD delivered a great game and I am going to enjoy it for what it is. Just saying :)
 
Ooh yeah the devs work real hard, well so do other people!

I started off working on the building sites, factories and warehouses before moving into IT and I can tell you with 100% certainty and from 35 years working experience that NO one who works in an office works anywhere near as hard as they think they do, try pulling 12 hour shifts doing physical labour before you defend people who sit on their butts and think for a living.

Everyone is entitled to time off and good working conditions that's fair enough, but to say a company don't have to fulfil promises to customers because the "poor staff are working to hard" is ridiculous, either the company isn't employing enough people or they need to wait until things are ready before they RELEASE THE GAME!

This whole industry sucks, they give in to demands to get things out the door by letting them go unfinished, FD said they were avoiding using a publisher for that exact reason (among other things of course)
 
Not once did Frontier state that there would be more than 15 on launch. The number of playable ships was increased to 25 as a Kickstarter stretch goal but it was the fans that assumed this would be on launch day. The number of promised playable ships has been increased to 30.

Wow. Yes they did and David Braben said they were sorry they didn't have all the ships in at launch and they would aim to have them in the game in the next 3 months after launch.
 
Ooh yeah the devs work real hard, well so do other people!

I started off working on the building sites, factories and warehouses before moving into IT and I can tell you with 100% certainty and from 35 years working experience that NO one who works in an office works anywhere near as hard as they think they do, try pulling 12 hour shifts doing physical labour before you defend people who sit on their butts and think for a living.

Everyone is entitled to time off and good working conditions that's fair enough, but to say a company don't have to fulfil promises to customers because the "poor staff are working to hard" is ridiculous, either the company isn't employing enough people or they need to wait until things are ready before they RELEASE THE GAME!

This whole industry sucks, they give in to demands to get things out the door by letting them go unfinished, FD said they were avoiding using a publisher for that exact reason (among other things of course)
So because you work IT you think you know the dev process or what kind of work it entails? Nice try.

We aren't saying FD doesn't need to fulfill their promises. We're saying that they've worked hard for a good amount of time and deserve a break, and that people need to calm down instead of turning into entitled children that can't wait.

Yes, I know that's insulting. I'm tired of the behavior of people on this forums. I'm tired of people on these forums not realizing that the devs are human, and it's a small team, and they're working on it.

Oh, and FD always planned on releasing this game in an unfinished state with development continuing after release. Go look at the kickstarter page, watch a few of Braben's videos.
 
Where did the flat out say the 1 of 5 ships wouldn't be on release? because I have plently of qoute from newsletters that say otherwise.

Newsletter #49:

"After the 16th December we will continue to update with more polish and content such as the playable ships we committed to in our Kickstarter campaign – in fact I’m delighted to be able to tell you that we are now planning to eventually have 30 playable ships in Elite: Dangerous, 5 more than we committed to in Kickstarter. "
...
"plus free access for Beta and Alpha backers to one of the 5 new ships that David announced in his piece above when it’s released!"

This is really clear: after release they will continue to add ships until there are 30. When the additional ships are released alpha and beta backers will have free access to one of them.

You seem to be interpreting what Frontier have said in the worst possible light. You also seem to be claiming that the people trying to get refunds are doing so over a lack of beta rewards which is generally not the case: the vast majority of refund requests are about the lack of an offline mode. Finally with regards to threads being closed you are conflating the forum moderators who are not Frontier employees with Frontier. All of these tactics seem disingenuous to me and detract from any legitimate points you have. And then you accuse someone else of trolling.
 
Wow. Yes they did and David Braben said they were sorry they didn't have all the ships in at launch and they would aim to have them in the game in the next 3 months after launch.

Can you post a link to where they specifically stated there would be 25 ships at launch? The Kickstarter stretch goal does not state they would be on launch and I never saw any specific information to state they would be. I remember that we all assumed there would be 25 at launch but Frontier kept pretty quiet on that subject.
 
Newsletter #49:

"After the 16th December we will continue to update with more polish and content such as the playable ships we committed to in our Kickstarter campaign – in fact I’m delighted to be able to tell you that we are now planning to eventually have 30 playable ships in Elite: Dangerous, 5 more than we committed to in Kickstarter. "
...
"plus free access for Beta and Alpha backers to one of the 5 new ships that David announced in his piece above when it’s released!"

This is really clear: after release they will continue to add ships until there are 30. When the additional ships are released alpha and beta backers will have free access to one of them.

You seem to be interpreting what Frontier have said in the worst possible light. You also seem to be claiming that the people trying to get refunds are doing so over a lack of beta rewards which is generally not the case: the vast majority of refund requests are about the lack of an offline mode. Finally with regards to threads being closed you are conflating the forum moderators who are not Frontier employees with Frontier. All of these tactics seem disingenuous to me and detract from any legitimate points you have. And then you accuse someone else of trolling.

Newsletter 54#-"All in-game digital rewards are already in the game". I don't know how many ways ALL can be interpreted?
 
We got scammed according to newsletter 54# we have had all our ships. We had a post about this before and they closed it as people started talking about refunds since they hadn't got what they said they would on realease Not when it suited them FD.

I wouldn't hold your breath on getting anything any time soon. They had initially endeavored to have 25 ships at release and we got 15 and these were announced before the so called extra 5.

We stil haven't had The art book yet. (They did say we would get this before the holiday but has not been pushed back to Jan)

• A digital players guide this was a listed bonus and they just put it on Facebook. I don't mind that but then don't list it as something you get specially for pre-ordering the game. (when I say pre-order I also mean KS, alpha and beta backers)

• Exclusive pack of ship paint jobs
• A ‘day one’ ship decal

You got the above along with the insurance discount if you buy the game today, This was proven on twitch and when asked about it they closed the threads. Also the paint job and decal had been in the game weeks before release so not so much "day one". The only thing the people who bought the game after release hasn't been getting is the permit and the Eagle.

"Plus loads more digital goodies to be announced over the coming weeks"
We had 3 things added after the initial alpha pack were announced, I wouldn't call 3 things loads but hey marketing spin I guess. these were;

Sol permit
insurance discount
1 of 5 ships

As I can see the only one we have had is the permit.

if everyone is gettting the discount one then can only assume it is either in and is not really a bonus at all or it simply is not in the game at all yet.

back to your question OP. Yea apparently we have had them all
"All in-game digital rewards are already in the game, so additional ships, decals, Commander names, planet names, MPC names and starting points plus founder’s world access have been attributed to your accounts." - Direct quote from newsletter 54#

"Pre-order Mercenary Pack decals and extra ships have already been added to your accounts"

I highlight the word "ADDITIONAL/EXTRA" because some brighter lot of the community get confused and assume this is the Eagle. I would go into the definition of additional but I would not want to come across as being condescending. I would also politely ask them to enlighten us on what the initial ship is since they are in addition to if not the Eagle.

I would also like to point out 1 more sentence just to ease the mind of those of you who would stick up for FD

"On the game's full release you also get the Elite: Dangerous Mercenary Edition, loaded with digital extras:" - Quote from the beta pack home page.

The release has been and gone and still nothing! Not even a comment to say when we would get them and what it is we have actually had.

At this point it is the Eagle, permit and manual.

Over 1600 people so far who have sent all this information to Trading Standards UK and they who have started a investigation into FD since it is clearly stated we have had everything except the art book.

This simply is not true.

I don't mind waiting but do not lie to us or try to throw blankets over your consumers eyes buy throwing miss information at them.

This is a fantastic game and all credit to the Devs, The customer service and mods are simply abysmal and have destroyed the reputation of this franchise .

Happy holidays,

With this amount of 'quote mining' and misrepresentation of facts you would have a great career as an American Televangelist YEC.

So let us actually deal with the facts rather than the mis-statements reported here.

1. The Mercenary pack, consisted of an Eagle, plus mercenary paint job. This was an add on you could purchase in store. It was granted free to Beta and earlier backers as an additional reward, and is "In Game" some had problems locating it, and a few encountered a bug where it was located in another system, but it is, and was there. And had been from Gamma 1.

2. The Beginner's guide was released before Christmas in version 1. It is a guide, not a comprehensive instruction manual, and there may have been a decision taken to release it to all, rather than just a few backers. So What, you have it, others have it. As it is digital, that would be the inevitable consequence anyway, within a short time.

3. DRM Free, oh this has been a ripe one. Many complained that as you needed to create an account, and authenticate as a player, each time you wanted to play, this meant that the physical copy was not DRM Free. However, the mis-representation of the situation by the complainers was clear. In The Kick-starter documentation the description of the disk was that you would receive exactly the same files as could be downloaded from the site. There would be no copy protection on the disk, but you would HAVE to log on to play.

4. Off-Line, this mode was always an afterthought as is apparent in the design documents. The off-line mode would allow play, but would need to connect to the servers for authentication, and for regular updates. Anyone who believed differently was deluding themselves, if they believed that Frontier would effectively 'give away' free copies of the game to anyone who was happy to play off-line piracy be-damned.

4. Permits. Beta backers and earlier received two free permits. The founders world and SOL. Both are in the game.

5. Additional ships, and another whopping deception by the disgruntled. As most reasonable and rational people are aware, this statement referred to the Kick-starter awards. Those who pledged sufficient were given access to additional starter ships, alongside the Sidewinder and additional Credits. They were an alternative to the sidewinder not an additional ship like the Eagle. These were and are in game, although again, there were some who had problems accessing them initially.

6. 25 ships vs 15. I like many was disappointed that there were only 15 ships at launch, however, that has not meant that I have gone out screaming and foot-stamping like some spoilt little brat who demands that they get everything at once. I accept that Frontier will add the 10 missing ships as the game progresses over the next few months along with the Extra 5 that have been promised to be added, making 30 in game playable ships. As can be seen,with the Adder and Python, adding ships is not simply a matter of throwing a 3D model in. The ships have to be modelled internally and externally. Their capabilities have to be balanced, to prevent one overpowering ship tilting the table.

7. Insurance, discounts have been and are applied, at present to replacement ships AND upgrades, again in Gamma a change was made to apply the discount to hulls only, however this was amended. The discount was meant to be for Beta backers and earlier, and Kick-starter backers received a further discount on top of this. So for a purchaser of the game, today, Insurance costs, I understand, 5% of ship cost (This might be 10%, being a beta myself I am not sure) and for a Beta backer 3%. It is however there.

8. The other bits. Commander names, NPC and planetary names. et al, these were Kick-Starter rewards. A limited number of Jamesons, the right to name planets, stars and NPCs, with moderation for obvious reasons, are in game.

Digital artwork is in progress, and will be released when complete, paraphrased from David Braben, I assume because of the additional ships and quality control that they want to apply. But this isn't stopping me from playing the game.

There were no blankets thrown, there was an apology and explanation for off-line and slaved FSD given, that some, with ill-grace, refused to accept.

As for solicitors and Trading standards, a solicitor will happily take your money, THEN explain to you that you have no case. Trading standards are obliged to investigate, but, this will probably be after they have stopped wetting themselves with laughter.

TL: DR, well, that's your problem, not mine.
 
Last edited:
Can you post a link to where they specifically stated there would be 25 ships at launch? The Kickstarter stretch goal does not state they would be on launch and I never saw any specific information to state they would be. I remember that we all assumed there would be 25 at launch but Frontier kept pretty quiet on that subject.

Watch the live stream.
 
With this amount of 'quote mining' and misrepresentation of facts you would have a great career as an American Televangelist YEC.

So let us actually deal with the facts rather than the mis-statements reported here.

2. The Mercenary pack, consisted of an Eagle, plus mercenary paint job. This was an add on you could purchase in store. It was granted free to Bete and earlier backers as an additional reward, and is "In Game" some had problems locating it, and a few encountered a bug where it was located in another system, but it is, and was there. And had been from Gamma 1.

2. The Beginner's guide was released before Christmas in version 1. It is a guide, not a comprehensive instruction manual, and there may have been a decision taken to release it to all, rather than just a few backers. So What, you have it, others have it. As it is digital, that would be the inevitable consequence anyway, within a short time.

3. DRM Free, oh this has been a ripe one. Many complained that as you needed to create an account, and authenticate as a player, each time you wanted to play, this meant that the physical copy was not DRM Free. However, the mis-representation of the situation by the complainers was clear. In The Kick-starter documentation the description of the disk was that you would receive exactly the same files as could be downloaded from the site. There would be no copy protection on the disk, but you would HAVE to log on to play.

4. Off-Line, this mode was always an afterthought as is apparent in the design documents. The off-line mode would allow play, but would need to connect to the servers for authentication, and for regular updates. Anyone who believed differently was deluding themselves, if they believed that Frontier would effectively 'give away' free copies of the game to anyone who was happy to play off-line piracy be-damned.

4. Permits. Beta backers and earlier received two free permits. The founders world and SOL. Both are in the game.

5. Additional ships, and another wopping deception by the disgruntled. As most reasonable and rational people are aware, this statement referred to the Kick-starter awards. Those who pledged sufficient were given access to additional starter ships, alongside the Sidewinder and additional Credits. They were an alternative to the sidewinder not an additional ship like the Eagle. These were and are in game, although again, there were some who had problems accessing them initially.

6. 25 ships vs 15. I like many was disappointed that there were only 15 ships at launch, however, that has not meant that I have gone out screaming and foot-stamping like some spoilt little brat who demands that they get everything at once. I accept that Frontier will add the 10 missing ships as the game progresses over the next few months along with the Extra 5 that have been promised to be added, making 30 in game playable ships. As can be seen,with the Adder and Python, adding ships is not simply a matter of throwing a 3D model in. The ships have to be modelled internally and externally. Their capabilities have to be balanced, to prevent one overpowering ship tilting the table.

7. Insurance, discounts have been and are applied, at present to replacement ships AND upgrades, again in Gamma a change was made to apply the discount to hulls only, however this was amended. The discount was meant to be for Beta backers and earlier, and Kick-starter backers received a further discount on top of this. So for a purchaser of the game, today, Insurance costs, I understand, 5% of ship cost (This might be 10%, being a beta myself I am not sure) and for a Beta backer 3%. It is however there.

8. The other bits. Commander names, NPC and planetary names. et al, these were Kick-Starter rewards. A limited number of Jamesons, the right to name planets, stars and NPCs, with moderation for obvious reasons, are in game.

Digital artwork is in progress, and will be released when complete, paraphrased from David Braben, I assume because of the additional ships and quality control that they want to apply. But this isn't stopping me from playing the game.

There were no blankets thrown, there was an apology and explanation for off-line and slaved FSD given, that some, with ill-grace, refused to accept.

As for solicitors and Trading standards, a solicitor will happily take your money, THEN explain to you that you have no case. Trading standards are obliged to investigate, but, this will probably be after they have stopped wetting themselves with laughter.

TL:DR, well, that's your problem, not mine.
Here's hoping you don't get neg-repped the way I did for my response on the first page. Apparently some people don't like truth...?
 
I started off working on the building sites, factories and warehouses before moving into IT
...
but to say a company don't have to fulfil promises to customers because the "poor staff are working to hard" is ridiculous, either the company isn't employing enough people or they need to wait until things are ready before they RELEASE THE GAME!

This whole industry sucks, they give in to demands to get things out the door by letting them go unfinished, FD said they were avoiding using a publisher for that exact reason (among other things of course)

It's pretty clear that despite your IT experience you have no idea about commercial software development. You think the whole industry releases stuff before it is ready just to annoy consumers? The commercial reality of the market requires them to. Most companies that don't set and stick to deadlines and just hope to release when it's ready go bankrupt.

No one has said that Frontier don't have to fulfill promises because the staff are working too hard. People are simply requesting some patience and maturity instead of going off the deep-end about a missing decal.
 
As said before there communication to the public has been rubish. They have never answered ONE! of these threads and tried to clear things up they have simply closed them. How is that good communication?

In fact FD have NEVER closed a single thread.

The Forum Moderators have.

And why have they?


Because they get a bucketload of whingey whiny little gits stamping their feet and sma... you know what i'll sum up their description with this.
[video=youtube;RwG0aeTDkTk]https://www.youtube.com/watch?v=RwG0aeTDkTk[/video]




Because the moderators have had to put up with hundreds of illiterate imbeciles who don't comprehend the process of development and release and have misread material to say something it doesn't.
 
Maybe a bad anology... I can't imagine this guy would be responsible for something as important as yorkshire puds!

I tried to help, I suggested you ticket your problem instead of polluting the forum with yet another 'poor me' thread. Apparently, I'm the troll!


Chortle :D
 
Back
Top Bottom