Here's how it was explained to me, by one of those corporate lawyer types who handles IP and tech stuff.
A EULA's job is to protect the company utilizing it. It is intentionally written to be as broadly scoped as possible in as many ways as the legal team can think of, just to avoid any loopholes or "gotchas" that can risk the company product. In order to maintain that sort of protection, the legal teams tell customer facing employees that the answer to everything is "follow the EULA". They're not allowed to give an opinion on if something does or does not apply under the EULA, because it is a legal document between the user and the company. The only correct answer, from a legal perspective, is "follow the EULA".
There have been companies burned legally in the past, over company statements saying one thing, and EULAs saying another. A specific case I remember was the one against Linden Lab, makers of SecondLife. Even though the EULA said "You only lease a license to use virtual land from us", all the statement the company made to the public were "Buy this land, and own it!". Welp, judge took ownership to be at face value, decided that each person who bought land in Secondlife legally "owned" it, and anyone who'd had land or items taken away via bans, bugs, etc were due refunds. Ended up costing the company a pretty penny.
A EULA's job is to protect the company utilizing it. It is intentionally written to be as broadly scoped as possible in as many ways as the legal team can think of, just to avoid any loopholes or "gotchas" that can risk the company product. In order to maintain that sort of protection, the legal teams tell customer facing employees that the answer to everything is "follow the EULA". They're not allowed to give an opinion on if something does or does not apply under the EULA, because it is a legal document between the user and the company. The only correct answer, from a legal perspective, is "follow the EULA".
There have been companies burned legally in the past, over company statements saying one thing, and EULAs saying another. A specific case I remember was the one against Linden Lab, makers of SecondLife. Even though the EULA said "You only lease a license to use virtual land from us", all the statement the company made to the public were "Buy this land, and own it!". Welp, judge took ownership to be at face value, decided that each person who bought land in Secondlife legally "owned" it, and anyone who'd had land or items taken away via bans, bugs, etc were due refunds. Ended up costing the company a pretty penny.