Elite Dangerous support team not answering me for 4 days

[frucard]

.......... this thread can be closed

turns out update 1.06 fixed my problem

 

[frucard]

uppppppppppppppppppppppppp

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upupuppup

 

[DCello]

They have a backlog (it means a bunch of old) tickets they're working through. People have submitted tickets on the 20th of December and have not had an answer yet. Just sit tight and wait.

 

[Katkon]

Well, posting that message here isn't going to help. That being said, if you posted details of your issue perhaps the community can help?

 

[frucard]

Well, posting that message here isn't going to help. That being said, if you posted details of your issue perhaps the community can help?

It is about sol permit, everyone at midshipman rank or petty officer has sol permit, but i don't, i had beta hydri permit.

 

[NettiWelho]

You didn't gain the permit through the 1.06 update?

 

[Katkon]

I received this permit as a backer. Are you sure it's supposed to be awarded as part of naval progression?

Edit: I see now that it's part of Federal progression. OP: have you checked to see if you got it post the 1.06 update?

 

[salad]

I received this permit as a backer. Are you sure it's supposed to be awarded as part of naval progression?

You are, I got mine ranking up.

 

[NettiWelho]

I received this permit as a backer. Are you sure it's supposed to be awarded as part of naval progression?

Of course, Sol is the Federal capital.

 

[frucard]

I playing this game about 3 weeks, i don't know update things... i just know that i am petty officer and i still don't have sol permit.

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upupuppup

 

[frucard]

upppupup

 

[jockmcplop]

Do you think a member of the support team is going to answer this now at 03:54 GMT on a Friday night or are you going to keep bumping until Monday morning?

 

[Ram Paige]

We have a backlog because some people insist on opening a ticket when they don't get a precious.

Consider that there are REAL bugs that have been buried for almost two months.

 

[frucard]

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Do you think a member of the support team is going to answer this now at 03:54 GMT on a Friday night or are you going to keep bumping until Monday morning?

i think they are not working includes monday too. i mean they forgot the game i suppose, frontier company is joke!

 

[malicious1]

i hadf a 3+ week old ticket i simply gave up on.....they cannot in good conscience say they even have a support person let alone a team.
in any other industry heads would have rolled if a customer was not at least acknowledged within 48 hours..........Hands BRABEN the ax....start a choppin there abe

 

[frucard]

i hadf a 3+ week old ticket i simply gave up on.....they cannot in good conscience say they even have a support person let alone a team.
in any other industry heads would have rolled if a customer was not at least acknowledged within 48 hours..........Hands BRABEN the ax....start a choppin there abe

this game is a "product" and its my right to open a ticket. Worst support team ever. i mean even club penguin support team is better!!

 

[Katkon]

then they have to refund my money. simple is that

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i think they are not working includes monday too. i mean they forgot the game i suppose, frontier company is joke!

You want a refund because you didn't get a permit for Sol? So you'd be happy if you got your money back and Frontier denied you access to the game altogether?

 

[jockmcplop]

We have to look into the possibility that logic isn't the driving force of this thread.

 

[malicious1]

We have to look into the possibility that logic isn't the driving force of this thread.

or its responses either games are after all about fun/emotions not exactly the logical arena

 

[Phier]

Part of me wants to tell him the truth about Sol and part of me wants to tell him its an awesome system which gives out free Pythons.