I know a couple of people who got refunds. They asked nicely and got it.
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Source: http://www.polygon.com/2015/8/20/91...claiming-refunds-are-getting-their-money-back
Source: https://www.vg247.com/2015/08/21/ro...umbers-very-very-low-definitely-the-minority/
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In an interview with Polygon this week, Cloud Imperium founder Chris Roberts said that refunds are being given out. "We don't publicize it, but when people reach out to us and talk to us in a rational manner, in most cases we've refunded them," he said. "We don't want people to be part of the project if they're not happy."
He stressed that the company is under no legal obligation to offer refunds. "We don't have to do that. The terms of the agreement mean we don't. We're developing [the game], so we can't be in a position where we automatically have to refund people's money. That's how we pay salaries. If we can't spend the money we get we can't make the game. We don't want people to get the impression that it is automatic because it is completely discretionary on our part."
A spokesperson for Cloud Imperium said that a total of 1,269 refunds have so far been given out, with 93 refunds since the beginning of July. Roberts declined to say what percentage of refund applications are granted.
"If there are cases where people are really upset, or facing personal hardships, on a case by case basis we take a look and we refund," he said. "We don't want to keep people around. We don't want to fight with them."
Source: http://www.polygon.com/2015/8/20/91...claiming-refunds-are-getting-their-money-back
Source: https://www.vg247.com/2015/08/21/ro...umbers-very-very-low-definitely-the-minority/
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