Unless there's something wrong with my reading comprehension:
This sounds like they did call us - all of us, right here, in these forums, explained they've heard us complaining about all the bugs, heard us cry out they should simply stop everything and fix these before they pile more features on top and make things worse, and they've listened.
Ever hear "Be careful what you wish for, you just might get it"? We got it.
You are right, they did call us. But to go back to your exemple, when your calling your client, if they ask why, whats the problem? You won't hang up on them right? Well ever since this thing was posted I didn't see anything about that subject being explained by the dev.
Now I know it's pushing the metaphore a bit far, and again since it is a community of a couple millions players, it would be super hard to explain to everyone, so silence might be preferable.
BUUUUUT! Then again, if it's the code, tell us. If it's the moon phases tell us. Why in the world do you need close to a year to fix bugs that you were barely acknowledging before the petition?? I want to know why! Because when you know why, people will stop thinking that it's only a PR stunt to put less people on the game and more on another title.
And I remember a part of the community letter talking about communication... so we got half of it.