Where are my 100,000 ARX?

sidex100

sidex100
Not a good day. Today I bought 100,000 ARX in Steam. The currency appeared in the game and immediately disappeared (after I logged in to https://arx.elitedangerous.com/.
I made a ticket 8 hours ago (TICKET #00000276729). I got an answer that they will answer me for 4 days since the launch of a new game:> due to the recent launch of Planet Zoo
Why such a swine (bad) attitude towards players? This is a financial issue. I got the maximum donation pack in the game. I spent a lot of money on donations in the game earlier. I gave a few copies to other players.
I bought the currency in order to get discounts and to please myself and the audience on the stream. Now I will be forced to warn my viewers about the nature of user support in the game (especially on issues related to finances).
 
Last edited:

Cmdr Nemo

Cmdr Nemo
sidex100 said:
Not a good day. Today I bought 10,000 ARX in Steam. The currency appeared in the game and immediately disappeared (after I logged in to https://arx.elitedangerous.com/.
I made a ticket 8 hours ago (TICKET #00000276729). I got an answer that they will answer me for 4 days since the launch of a new game:> due to the recent launch of Planet Zoo
Why such a swine (bad) attitude towards players? This is a financial issue. I got the maximum donation pack in the game. I spent a lot of money on donations in the game earlier. I gave a few copies to other players.
I bought the currency in order to get discounts and to please myself and the audience on the stream. Now I will be forced to warn my viewers about the nature of user support in the game (especially on issues related to finances).
Click to expand...
And what have you learned from this experience?
 

sidex100

sidex100
This is the most offensive and bestial attitude towards the buyers of the game ELITE DANGEROUS. How can you write about the delay due to the launch of another game?
 

Para Handy

Para Handy
sidex100 said:
This is the most offensive and bestial attitude towards the buyers of the game ELITE DANGEROUS. How can you write about the delay due to the launch of another game?
Click to expand...

Because the support site is for all of Frontier Development's games.

Support at F Dev are probably the best in the field - you will get sorted, they just are human beings dealing with many more people than just yourself.
 

sidex100

sidex100
1) this is a financial issue (not technical, or bag and so on).
2) I am outraged no longer by the fact of a delay in the support response, but by the indicated reason: the output of another game.
The Frontier Support team have received your ticket #00000276729 and are aiming to respond to you as soon as possible. We're helping players 7-days a week and currently, due to the recent launch of Planet Zoo it may take up to 4 days for us to respond. Thank you for your patience whilst we try our hardest to assist you.
Click to expand...
I don’t play another game, I’m very glad that the players of another game will be fine (no, I’m not happy).

By the time of the proposed answer and solution to my problem, I can no longer take advantage of discounts in the store. And the main reason for investing in the game is the opportunity to receive goods at a discount.
That is why financial issues in my opinion should be resolved promptly, and certainly should not be written to a loyal customer - we are not up to you, we are generally busy with another product.
 
Last edited:

Rick6549

Rick6549
sidex100 said:
1) this is a financial issue (not technical, or bag and so on).
2) I am outraged no longer by the fact of a delay in the support response, but by the indicated reason: the output of another game.

I don’t play another game, I’m very glad that the players of another game will be fine (no, I’m not happy).

By the time of the proposed answer and solution to my problem, I can no longer take advantage of discounts in the store. And the main reason for investing in the game is the opportunity to receive goods at a discount.
That is why financial issues in my opinion should be resolved promptly, and certainly should not be written to a loyal customer - we are not up to you, we are generally busy with another product.
Click to expand...
Thats very sad but there are other people besides you who have problems. If you bought it with a discount you will get it at a discount. Be patient and realize other people exist
 

Para Handy

Para Handy
sidex100 said:
1) this is a financial issue (not technical, or bag and so on).
2) I am outraged no longer by the fact of a delay in the support response, but by the indicated reason: the output of another game.

I don’t play another game, I’m very glad that the players of another game will be fine (no, I’m not happy).

By the time of the proposed answer and solution to my problem, I can no longer take advantage of discounts in the store. And the main reason for investing in the game is the opportunity to receive goods at a discount.
That is why financial issues in my opinion should be resolved promptly, and certainly should not be written to a loyal customer - we are not up to you, we are generally busy with another product.
Click to expand...

You seem to assume that they are saying that they are only dealing with Planet Zoo issues. That is not the case, they are just saying that because of that there is an increased workload so their predicted delay in responses has been extended to "up to 4 days".

Honestly, you are coming across as incredibly entitled. Why should you get priority over many other people who had already reported their issues before you? Get real and calm down before you give yourself an aneurysm.
 

sidex100

sidex100
ARX billing shows ARX receipts as well as their spending (values with a minus sign "-"), and at the same time I see receipts for 100,000 ARX, but the balance is 18576. And there are no expenses for 100,000 in billing.
2019-12-05_00-12-53.png


2019-12-05_00-14-11.png


I imported the data from the APX billing into the table, and here is what I got: https://docs.google.com/spreadsheets/d/174kkkXDD0waDWrlyq5BTECOAMtROG3WKhPub8tDrxno/edit?usp=sharing
100000 ARX dissapeared...
 

Northpin

Northpin
Cmdr Nemo LXXI said:
And what have you learned from this experience?
Click to expand...

That the Planet Zoo launch was bug riddled?

Edit:
Although, i do agree that financial issues should take priority. Especially since the Limited Edition Paints will soon disappear from the store
Make a list with what you want and ask them. Maybe they will sell you the paints even after they get removed from the store.
 
Last edited:

Speedcuffs

Speedcuffs
Northpin said:
That the Planet Zoo launch was bug riddled?

Edit:
Although, i do agree that financial issues should take priority. Especially since the Limited Edition Paints will soon disappear from the store
Make a list with what you want and ask them. Maybe they will sell you the paints even after they get removed from the store.
Click to expand...
I'd be pretty hacked off if I missed something time limited.
(I am gonna miss them but that's cos I have no money.)
 
You must log in or register to reply here.
Back
Top Bottom