I understand the frustration and sentiment behind this post, but I really think you should do a bit of research into game design as a field. I'm not being facetious, I mean this 100% earnestly. "Player blaming" has been
universally debunked as an excuse for unintended behaviours. "These people are playing our game wrong!" has no place as a defence of game design (in any game, video or otherwise) in 2020. If they are playing it in an unfun way, as designers, it's your job to look into why and solve it at a design level.
Not all games or all mechanics are designed to be enjoyable for everyone, but people who like Elite enough to play it regularly shouldn't be relying on their own willpower and intrinsic goals to make the game fun.
I am probably yelling into the void, but to prove it's not just some dingus on a forum thinking these thoughts here are a couple of fairly light videos that expand on this idea.
Source: https://www.youtube.com/watch?v=QHHg99hwQGY#t=2307s
this one is timestamped at the most relevant section, also in a more bitesize and anecdotal vein
Source: https://youtu.be/7L8vAGGitr8
First of all, I'm not game designer, so it's not my job to take feedback and use it to modify the game. I'm a customer, who bought it, understanding and accepting the premise.
I've read reviews, opinions and complaints about "the grind" and eventually thought to myself "this is the game I want to play. I want to turn it on whenever I can, possibly every day and every day earn small amount of credits, or do something that will push my imaginary space pilot career slightly forward - I want to have the game I'll be playing for years". Therefore I'm standing in direct opposition to those who would prefer to change it due to need of instant gratification - this changes the game fundamentally, as we're not talking about some small improvements, or people who "play the game wrong", we're talking about people who can't be bothered to play the game, so they whine to make it easier for them.
I have lots of issues with the game - it's too childish at times, instead of being more space simulator, some activities are arcadish - like gathering info from beacons, or activating guardian ruins, which require you to shoot obelisks until timer runs out, for some weird reason. But I'm not complaining about that, demending changes, because that's the game I bought - I don't expect people to redesign it just for me. I learn to accept it, or I'll leave the game if something is just too much.
Secondly, I'm also not sure if this "customer is always right" approach is always good for the game. Sure, it is an entertainment bussiness, so pleasing as many people as possible is in the job description, but game also needs to remain true to itslef, or otherwise we might as well have another clone of Fortnite, if devs just want to please as many people as possible.
The problem is not with the fact that there's something wrong with the game (as I said -sure you can tweak some numbers and make some requirements more accessible if it proves too demanding and reward is noth worth the effort), but I think people have certain approach that is maybe based on being able to influence things by whining, because -as you say - developers in 2020 listen to their customers.
They come to the game, see that there are 40 ships, so they want the best one. Right now. If they would be given one ship at the start and 2 ships would be added to the game every few months, they wouldn't notice a problem (if they would remain in the game for so long). But the amount of work needed to get everything there is to get is too much from their perspective, so they complain and whine. They don't have time to play to get the best things and playing with something less then META is... stupid.
The same thing with exploration. Jump range is too low in the beginning, because they know it can be increased. But that requires playing the game - doing things. They don't want to be forced to improve something gradually. The whole concept is stupid to them - people who play that game already have things now - they should too.
The whole galaxy in game - it's too big. It takes ages to get anywhere, so they want something to shorten that time - the fact that it actually doesn't matter where you are in the galaxy, the star systems are similiar and you can do anything wherever you are and it should remain an achievement - for those who want it - to reach some far places, doesn't matter - when they want to get somewhere, it should be accessible, otherwise the game is
forcing them to do unfunny things.
Now let's take META approach to gathering engineering materials by relogging in some spot - I want ot make it clear: it's absolutely unnecessary. If you play the game, you will find everything you need while you play. Missions give you materials as rewards, enemies drop them, signal sources have them, asteroids, rocks and surface POI's. You can trade for what you don't have at Material Traders. And why they gather those mats in least fun way? To not play the game? Or to do exactly those things after you engineer your ship? I mean, how would devs make this more approachable without requiring you to.... god damnit... play the game?
When people complain about this stuff and someone suggest that maybe they should find some other game if they don't like this one, they are outraged, because "they like the game". Which part I wonder. I would say Main Menu probably, but I'm sure it has problems too (you need to choose mode and this game should be Open Only, f.ex).
Listening to all this whining, the best thing devs could do, if they take that feedback seriously, is to cut 99% of this game. It wouldn't make one bit of difference to those whiners, but it would make them feel happy they've mastered it whole.