Investigation into current Fleet Carrier jump times

[sallymorganmoore]

Greetings Commanders.

Since the release of Update 16 it has been noted that many of you are experiencing unusually lengthy Fleet Carrier jump times.

Where yes, these times can vary in order to compensate for heavy traffic, it's becoming more apparent after some extended monitoring of the situation that there may be something more to the situation for us to look into.

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To help the team further, please can I ask that those of your experiencing the troubling wait times contribute to the following Issue Tracker report with the system you are travelling from (or your general trajectory breakdown): https://issues.frontierstore.net/issue-detail/60880

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Thank you for your patience on the matter.

Again, we have been keeping an eye on things but please do now note that this has been further escalated and more targeted investigations will take place.
We'll update you as soon as possible.

o7

 

[sallymorganmoore]

COMMANDERS.
I have updated the above post with a call to action!

"To help the team further, please can I ask that those of your experiencing the troubling wait times contribute to the following Issue Tracker report with the system you are travelling from (or your general trajectory breakdown): https://issues.frontierstore.net/issue-detail/60880"

Thank you again for your help and patience! o7

 

[sallymorganmoore]

(Thank you all again, by the way o7)

 

[sallymorganmoore]

Greetings Commanders!
Hope you're having a great Monday. Just wanted to do a courtesy check in to say another huge thank you to those who contributed to the issue tracker report over the course of the weekend. It really is a huge help to the team.
More information on progress still to follow. Thank you!

 

[sallymorganmoore]

COMMANDERS
A number of you may be seeing and are actually reporting improved jump times since investigations began.
I’ve not updated you all yet due to some final monitoring and checks taking place back here, for optimal confidence.
Thanks for your patience o7

 

[sallymorganmoore]

Greetings Commanders.

Having taken time to monitor and make sure that support was applied effectively to address the unusually long Fleet Carrier jump times that you were experiencing above, we're happy to confirm the situation stable and working as intended (the support team will update the Issue Tracker as soon as possible with this information).

As already known - during periods of heavier traffic around Fleet Carrier movements, you may see increases in jump times to as much as 20-40 minutes, which is intentional in order to help manage and spread such traffic loads but overall, 15 minutes will predominantly be your jump time wait (approximately) during regular traffic.

If you experience unusually longer jump times again moving forward (over an hour), please don't hesitate to file a report in Issue Tracker as before.
It's always so helpful.

Thank you again! See you in the black o7