bad customer support

I filed a ticket to get my CMDR name changed and didn't realize that apparently if you've ever changed the email associated with your Frontier account, the support desk bugs out and doesn't count you as a valid login, presumably because it doesn't internally update your old login. Tried logging...

First off I will state that I am aware of a text on the support site that states Ticket Wait TimesDue to an increase in the volume of support requests we're currently experiencing longer than expected response times. Please rest assured we will respond to every ticket as soon as possible...