sallymorganmoore
Senior Community Manager : Elite Dangerous
Greetings Commanders.
We've received numerous reports over the course of the last few days that the Cobra MKIII Noctule Blight Creator Drop paint job is not showing in your in game livery, despite being successfully claimed via Twitch.
It's been a baffling one, this, as for some the issue was corrected randomly after a log in attempt, but for others it remains missing.
We have eyes on this and Customer Support are welcoming Commanders who still have yet to see their Noctule Blight paint job for the Cobra MkIII available to apply in game, despite the drop counting on Twitch, to send in a ticket query via the following form: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360001210980
PLEASE NOTE THAT THE TEAM WILL BE UNABLE TO PROVIDE YOU WITH THE PAINT JOB IF YOU DO NOT PROVIDE EVIDENCE THAT YOUR DROP WAS SUCCESSFULLY CLAIMED VIA TWITCH.
Please be sure to include a screenshot of the claimed screen when submitting your ticket o7
Thanks millions, as always for your patience when issues arise! We'll always do our best to help where we can.
o7
We've received numerous reports over the course of the last few days that the Cobra MKIII Noctule Blight Creator Drop paint job is not showing in your in game livery, despite being successfully claimed via Twitch.
It's been a baffling one, this, as for some the issue was corrected randomly after a log in attempt, but for others it remains missing.
We have eyes on this and Customer Support are welcoming Commanders who still have yet to see their Noctule Blight paint job for the Cobra MkIII available to apply in game, despite the drop counting on Twitch, to send in a ticket query via the following form: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360001210980
PLEASE NOTE THAT THE TEAM WILL BE UNABLE TO PROVIDE YOU WITH THE PAINT JOB IF YOU DO NOT PROVIDE EVIDENCE THAT YOUR DROP WAS SUCCESSFULLY CLAIMED VIA TWITCH.
Please be sure to include a screenshot of the claimed screen when submitting your ticket o7
I'm going to keep this thread locked as an information only post.Thanks millions, as always for your patience when issues arise! We'll always do our best to help where we can.
o7
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