A big thank you

Jorggs

Jorggs
A couple of weeks ago during the Beta testing my 12 year old son and I were getting ready to play on the test build just so we could buy some fun ships with the 100m credits and blow each other up really, no official testing as such!

However, he inadvertently logged into the live servers and deleted his account rather than doing so on the Beta servers :-(

I immediately emailed support to explain his error and that he was quite upset (he's been playing for a long time and was very proud of his Asp and Dolphin that he'd managed to purchase). This was on a Saturday afternoon. By Sunday morning I'd received an update from CMDR Miu~ of Frontier support saying that they had managed to restore his saved data, and sure enough, when he logged back in his face lit up when he realised it was all there again.

So, here it is, a very very big thank you to all at Frontier (especially CMDR Miu~), my son loves ED and by restoring his saved game has meant the world to him. Just couldn't let this one go by without letting everyone know how much it meant to him that Frontier support took the time to look into the problem and resolve it, not only that, but in less than 24 hours during a weekend.

Big thanks :)
 

Eidolon

Eidolon
Great stuff! I don't even want to think about how it would feel to lose it all to a mistake like that.
Nice to see another example of the fine guys and girls in support, they are invaluable.

I myself asked for a simple name change to my CMDR this Sunday evening. No rush was expecting it to be done at some point this week if I was lucky. I had the ticket replied and closed within half an hour, with the name change! Kudos to CMDR Vulkan for that.

Where would we be without support eh?
 

=TK=

=TK=
Great news - the team at Frontier Help are brilliant and recently saved one of our CMDRs

Hope you and your son continue to have fun! I can't wait until my boy is old enough to play ED
 

Pville_Piper

Pville_Piper
IndigoWyrd said:
See, Happy Endings don't only happen in Imperial Massage Parlors of Questionable Repute.
Click to expand...

giphy.gif
 

Jorggs

Jorggs
Ok, so my son has been reading the replies to the post and like me is all rather proud of the ED community.

o7
 

Judz

J
As long as it isn't a load of old b%$$%^£s then the FD are more than happy to help, they have helped me once that saved me loads of Cr, I even put a post up. So far in my gaming lifetime they are the best of the developers/support I have come across. Others just don't give a monkeys, they just lie, take ya money and run. My latest example I will give is for CoD:WWII ("Yes, there WILL be dedicated servers"). Hacked from beta testing onwards. I wept then came back on Elite.

True tory.
 
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