I'm not a fan of social media and people called (or calling themselves) content creators, but...
I watched that video and I don't see obviously critics on players. There's much bla bla (content time?), but the last minute is important...
He's saying that Frontier is doing better with caring about the game but that there's missing a big "wow update" to the game.
I'm missing that "wow", too. I'm also missing quality control for the actual game (they should try to play it, noting every! issue and send it over for fixing). The game still doesn't provide that "It's much better than PC1" feeling...